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Surety Hotel

4 star hotel
9.4/10 Exceptional
(856 verified Hotels.com guest reviews)
See verified family reviews (4)

generated by AI based on family reviews

Overview

Surety Hotel is a beautifully preserved hotel that offers a unique and memorable stay. While the hotel itself receives positive feedback for its decor, cool flooring and friendly staff, the surrounding downtown location may present safety concerns for families, particularly when venturing out for food or evening walks. Families should be aware of the presence of homeless individuals in the area and may wish to take precautions.

Guest highlights

The friendly and helpful staff, particularly those in the coffee bar and at check-in.
The unique and cool decor and flooring of the hotel.

About the hotel

Along with 2 restaurants, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include self parking, coffee/tea in a common area, and conference space.

Nearby attractions

Surety Hotel is located in Downtown Des Moines, a neighborhood in Des Moines, and is near the airport and near theme parks. Hoyt Sherman Place is a cultural highlight and some of the area's popular attractions include Iowa State Fairgrounds and Blank Park Zoo. Check out an event or a game at Wells Fargo Arena, and consider making time for Adventureland, a top attraction not to be missed. Spend some time exploring the area's activities, including winery tours and outlet shopping.

Popular amenities

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

1 bar
2 restaurants
Coffee/tea in common area(s)
Room service available

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Luggage storage

Accessibility

Accessible bathroom (select rooms)
Handrails in stairways
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Stair-free path to entrance
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness center
Wheelchair-accessible lounge
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

Things to do

24-hour fitness center
Billiards/pool table

Outdoor

Outdoor entertainment area
Outdoor furniture

Conveniences

Elevator

More

Couples dining
Fireplace in lobby
Romance packages available
Smoke-free property

Nearest Airport

Airplane
Des Moines International Airport
6 km from this hotel
map

Reviews that mention...

Family Reviews

for Surety Hotel
star-fullstar-fullstar-fullstar-fullstar-full

5 out of 5 stars

4 reviews

Review data

5 star reviews

100%

4 star reviews

0%

3 star reviews

0%

2 star reviews

0%

1 star reviews

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We have selected a sample of reviews which reflect what families have said about Surety Hotel

Latest reviews (4)

K

Kaitlyn

23 Nov 2023 - 24 Nov 2023
reviewed on expedia

5 out of 5 stars

The girl at the coffee bar this morning was amazing…w kids & adults she was so sweet. Checking in the young gentleman sweet as can be also.
C

Courtney

25 Aug 2023 - 26 Aug 2023
reviewed on travelocity

5 out of 5 stars

The flooring in the rooms & decor was pretty cool. Will have to come again when we don’t have kids with us so we can both check out everything. Coffee prices were not outrageous either would of gotten some to go if our hands weren’t full.
K

Konnie

1 Aug 2023 - 2 Aug 2023
reviewed on hcom

5 out of 5 stars

The hotel was great. However, the location is downtown and I felt very uncomfortable walking around (even just the block) for food etc with the large amount of homeless individuals on the street. Most were clearly intoxicated and on drugs and laying on the street. We tried to avoid one lady yelling and putting another man in a headlock. I refused to be out after dark. I was with my child and felt uncomfortable walking. Just be aware of the environment around the hotel. But… the hotel was beautiful inside.
A

23 May 2024 - 24 May 2024
reviewed on hcom

5 out of 5 stars

This is the second time that we stayed here. Tbe first time it was just my husband and myself. Our son was graduating so we booked this stay for our family. We love how a lot of the hotel is preserved in it's natural form.
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