Hyatt Place Des Moines/Downtown

We stayed here with my kids for a NASCAR weekend. They had a softball tournament in town and the staff let the softball girls run around the hotel both nights from floor to floor screaming and yelling without any parental control. Opened up the hide-a-bed for my daughter to sleep on and it was covered in chips and the sheets were dirty. Told the staff and they gave me new sheets and didn’t send anyone up. Then we pulled the covers down on our suite king bed and it had a blood stain all the way through to the mattress protector. My kids were asleep so I went down to get more new sheets and they gave me sheets for a pull out bed. So back down I went and asked again and after 10 minutes they came back with more sheets that again didn’t fit our bed. I gave up and just layered the second sheets over our bed to protect against the stain. Left for the day thinking they would come up and clean both the hide-a-bed and our bed since I complained and expressed my frustration and not a single thing had been done when we got back that night. Also when we showed up to the room there were 2 towels and we had 4 individuals. Went and got more towels and they gave me 2 more but again no new towels were brought into the room for the second night. Also the pool didn’t have any towels the 2nd morning when the kids went for a swim. The staff were nice but clearly didn’t do or go out of their way. After all of this they offered to remove my $60 of parking fees for 2 days. Wow thanks

My family stayed here for a wedding and it was perfect! This hotel is in a great location, clean, well appointed, honestly you couldn’t ask for more.

Hotel was clean and updated, very spacious rooms, accommodating to our puppy dogs, breakfast had a nice selection of both hot and cold items. Area around the hotel was walkable and great for sightseeing as a family. Would definitely visit again and stay at this hotel.