Residence Inn by Marriott Indianapolis Airport

I booked thinking this would be a good stay based on the photos and other reviews. When we arrived it was difficult to get to the location compared to other options. Once we realized where we were staying there was a sense of being unsafe from the time we pulled in. There are two hotels in the middle of two apartment complexes. Signs are posted all over the parking lot stating damage and theft are at your own risk (this was a major concern based on location). Even though it was late at night several people were walking around with dogs and doing things that were also concerning. Once we got inside the staff was friendly. The room was clean however the door was unable to lock. We ordered door dash since we did not have dinner due to a late baseball game and someone told the door dash driver it was their food (this did not happen the four nights we stayed at country inn). Our kids did not get to eat until 1:00 am bc of this. In the morning we went to have breakfast and a steady stream of people from outside came in to the dining room who appeared to be from the apartment complex not residence inn. I felt completely unsafe and was concerned for my children and our vehicle parked outside. This was the worst experience I have had in four years of traveling to Indianapolis for baseball. I will never stay here again and suggest anyone considering rethink the location!

Overall hotel is nice, it can get very loud though. The road next to us was loud and you could hear people down the hall talking and kids running

The staff was very helpful, and fast check in! The room was very clean and spacious. There was pleny of room for our big family. There was fresh baked cookies, they had a basketball court which the kids loved, and a nice outside seating with a fire pit! The hot tub was down but definitely out of their control. The kids did enjoy the pool! Breakfast was pretty good with a good variety.

Fairly disappointed this place was overbooked and they put me in a lesser sister hotel next door(Fairfield). I didn’t argue one bit because I just wanted my kid to have a smooth experience. I simply asked if the hotel I was moving to was nicer than the original and every employee from both sites said no. They took some off the price but I was pretty dissatisfied.

We picked this hotel for its proximity to downtown and the pool and basketball court for our boys. We didn’t use the pool because it looked so unclean, and we didn’t see anyone else in it either, so I don’t think our family was the only one that questioned whether it should have been open. It was green and the walls needed to be scrubbed.

I booked a two bedroom suite months before my arrival for a family stay to attend my daughter's wedding. When we arrived at around 8 pm on Friday night, the inexperienced woman at the front desk checked me into a studio suite. When I came back to complain that I didnt get the room i booked, they said that they were sold out and just to damn bad for me. No help in getting another room anywhere, especially after they lied and said that the entire city was sold out and I was able to go ACROSS THE STREET and get a room. The General Manager was just as bad as his low quality staff, so no surprise at the horrific service. There big compromise was to give me a room at a discount and tell me I was damn lucky to get it. I am writing Marriott corporate and letting them know how this staff is a diservice to their brand.

This was by far the worst hotel and ruined our trip. They charge fees that are not listed when booked. We found this hotel for our family of 6, it says on the website pet friendly and breakfast at 5 am (on Friday) so hotel was booked for $165/night for 2 bedroom suite on a Thursday. The total came to 235, then 100 pet fee (not listed on website and not a deposit, its a nonrefundable charge) i understand a deposit, and then the incentials is also not refundable. So a room we booked for $165 came to about $370. Our dog is 4 lbs and sleeps in a kennel. I said i would just sleep in the car with the dog and the lady said it didn't matter we still pay the fees. We had been driving for 14 hours with 4 kids and needed to sleep so we paid all her ridiculous fees, and were up at 5 a.m. to continue driving and went to breakfast to be told it it doesnt open for an hour. We chose this hotel because of 5 a.m. breakfast and pet friendly, this was a complete waste of money. Also the lady who checked us in was completely RUDE and heard her complaining about us on the phone when we went to the pool. I have never left a bad review at a hotel in my life, i usually make the best of a negative situation but this was ridiculous.

Expedia overbooked the hotel, therefore, we couldn’t stay in the suite I paid $217.00 for and instead, had to break my family up into two rooms. Pool was disgusting and freezing cold to the point, we could not swim. Hot tub was disgustingly filthy and so overwhelming with chemicals, your eyes burned so bad, you couldn’t see.

Since 2008 the hotel on Southport avenue in Indy has been our go-to spot for a family stays while visiting family in Indianapolis. The staff there is always warm and welcoming, And we especially love the convenience of free breakfast with Belgian waffles and eggs the next morning! My husband always loves taking a dip in a pool and I love working out in the fitness center that is open 24/7. We'll be coming back here next visit with our family ❤️.

Stay was ok. Had a 2 bedroom suite which was adequate at best. All beds, including pull out, were very uncomfortable and thought the bed in one room was going to break. Could be cleaner. Breakfast was not worth eating. Not enough parking. It served the purpose for our family.