Holiday Inn Express Indianapolis - Southeast, an IHG Hotel

THE BEST HOTEL! The entire staff here at Holiday Inn is excellent in both hospitality and customer service! Check in, the room, the bedding, air conditioning, toiletries, swimming pool, and breakfast were ALL on point! We were a large group (husband, wife, 4 kids, and a service animal) and no one made us feel awkward or uncomfortable, but went out of their way to accommodate our we've need. We started in room 218. Two king beds with a sofa bed.

I booked this room for my sister and brother in law because my nephew was in the ER at a nearby children’s hospital. After an exhausting day in the hospital, they finally got to hotel a little after 3am hoping to get some sleep before going back to the hospital and the desk person refused to give them their room. They were scolded for coming late, said the person said they were busy doing audit and they should have come checked in earlier. I will also be writing corporate. This was horrible and they had to go find another hotel when they were exhausted and distraught. I’m fine with this chain. On the other hand, hotel.com were awesome and got me a refund.

The staff was very friendly and accommodating. Pat was especially friendly to our kids at helpful at breakfast time. The price was reasonable! The hotel had some repairs that were needed and some of our bedding wasn't cleaned properly. (old smell on the pull out couch mattress, carpet nail sticking out)

My stay over all was okay, but the one reason we booked was for the hot tub and pool and the chlorine level was so high that our eyes were burning and the kids were coughing. So needless to say it was a bust. Our room was clean, but we had to call or go down to the front desk for toilet paper, soap and conditioner.

I got there at 2:55, got my luggage and toddler and went to check in. There was another guest waiting to check in. He went in about 5 minutes before me. He said they went to go find out if he could be checked in early. By the time he got back it was after 3pm. With a line of about 5 people. Once it was my turn, he got my info and got me checked in. Gave me a room key, but didnt tell me the room #. I had to ask. Got to our room, the door was so hard to get open! And once we were in the room, the door slammed shut, and it was so loud. The room was fine. But you just heard doors slamming all day and night. The man that was in charge of the breakfast was phenomenal! He was so kind and interacted well woth my shy toddler.

Well check in was at 3pm got there at 4pm room wasn't ready had to wait an hour and a half..got to my room no towels no toilet paper and the toilet seat was broke room phome didn't work ..went down to let general manager know and she said she would have maintenance change out the toilet seat and never did ask for some kind of discount for everything and said she would give me a 20 dollar discount..staff was unfriendly and never around when went to the counter ..always saw the general manager on her phone facetiming someone..never had clean towels said short staff but yet she was always on her phone and it wasnt work related ..she was very rude and then i had two other family members stay each of us had the same type of room and was all charged a different price when checked out

The staff was friendly and helpful. Especially with my kids

Hotel was close to restaurants and it was clean, but there was not enough towels for a family of 4 and the bathroom was out of body wash. The hotel also was too close to the highway, it would get very noisy.

Staff was lovely. Pool and breakfast were not good. Pool was packed with screaming kids. We went down for breakfast and they were out of everything. Cereal, biscuits, sausage, bread, etc. We asked if they were going to put more out and they said no. It was only 9:15am. Breakfast was over at 10am.

There was no housekeeping service at all but if you wanted towels etc you could ask for them. The bathroom was very dirty. The staff was wonderful and the breakfast was nice, hot and good for families. It is right on I-70 and a bit loud. very over priced for what you got.