Hampton Inn Ft. Wayne/Dupont Road

we made our reservation 2 months ahead through hotels.com I called the hotel 2 days prior to ensure it was all good. 3 hrs from home for a cheer competition 3,6, 8 yr old. and 3 adults. Desk first assumes our last name 20 minutes in I ask again if she needs reservation number. No, I said how do you know who we are. Well wrong name then finds ours. Now she says well I don’t have the rooms you need. She then takes 1/2 hr to find kings rooms with pull out couch. All luggage ready up we go no couch 7 people two room and only 2 beds. She calls hotel next to them. She said oh you can walk and they have rooms but we don’t. Now we walk there and they only have the one night not 2. It took us till 10:30 at night to find a hotel 40min away because everything was booked. I had 3 little ones who were excited about swimming and cheer now it was fast food and bed. I have never in my life had something like this after booking way ahead due to competition and knowing the hotels would book fast. They just said I can’t get ahold of my GM and there’s nothing I can do.

We have stayed at this hotel for several years in a row when we go visit family and this hotel has gone way downhill. Hot tub is broken and people were vaping in the pool area, fire alarm went off at 1am, there was hair in the shower and on the toilet seat. The plug was broken in the sink, the shower head only put out water in parts of the head, and the lighting was not great. There was a duct tape threshold at the door, and the breakfast was not great. Overall, this was the worst stay at this hotel.

The hallway was dirty until someone threatened to call the fire marshal. The pool was freezing, the hot tub was like warm at best. My family members room was filthy and another room had no way to change the temperature.

They were renovating the lobby upon check-in. The next morning it was cleaned up for breakfast. The new furniture looked very nice. The lobby / breakfast area is very beautiful. The pool was ICE COLD. You know it's too cold when the kids wouldn't even go in and stayed in the hot tub. The "hot" tub was luke-warm. The temp of the hot tub should have been the temp of the pool. The hot tub should have been much warmer. Very disappointed in the pool/spa. Breakfast was superb. The waffles were great! Overall, this is a nice place to stay. I would stay here again, but I would hope they'd get their pool/hot tub temps correct.

Elevator smelled terrible. Room had stink bugs in it. They said breakfast was until 10AM, however they hot food was gone shortly after 9:30 AM and was not replenished. This included waffles, eggs, sausage, and bacon. Had to leave to get breakfast. When asked, the hotel staff informed us they were told not to put out any more food. 3 kids and 2 adults and no breakfast

We were placed at on a floor in the midst of a 10 year-old girls’ soccer team. The girls were running up and down the halls screaming until late. In the morning the moms of the girls were in the hallway before 7am yelling back and forth at each other and at the girls. Hard to get decent sleep with that combination. Would have liked to be in an area of the hotel away from the disrespectful families who were part of that team. Whoever they were, they were near our room (210) and someone should tell them to be more respectful of other people.

It was convenient for us to family. Carpet in halls soiled and not swept often. Very noisy air conditioning unit.

I needed a one night stay while celebrating with family. The quality of the room compared to close by places was so much better! Also, Although we were close to the freeway, I did not hear it in my room!

A part broke on our gas heater at home and I had to stay here down the street from our house for 3 days. My husband had just left on a business trip and I had our 9 month old baby as well. The staff here was helpful, caring, understanding, and worked VERY hard. I saw employees for 3 days who helped carry a large baby jumper and ALL of my luggage up to my room, a young man in housekeeping who had NO problem taking out a bag of my baby diapers, a morning breakfast woman who pleasantly engaged with my baby, and a young woman in housekeeping who helped me get into my room when I had the baby in my arms and a million bags, and the woman who helped me do a late check out because my husband was back and could help me and the gas just came on at home. I'm going back to tip each one of them.

Nice place to stay for a family. The indoor hot tub was nice, but the pool was to cold to enjoy. The staff was super friendly. The breakfast was nice as well.