Renaissance Chicago Downtown Hotel

It was a nice stay, just very loud on our floor. Due to college kids being drunk. Not the properties fault. Busy weekend equals all sorts of activities.

We stayed at the Renaissance for a staycation. We fell in love with the decor last year when we stopped inside to grab a coffee at their lobby cafe. Service is great and the rooms are perfect. The one thing I would have liked was if the pool area was a little more cared for. The pool noodles need to be replaced. Overall a great place for kids and the location is ideal.

For over $350 a night for an upgraded Jr Suite, we immediately entered an obviously unclean guest room. Even my husband who is usually super laid back and oblivious noticed the layer of filth on the countertops and floors. I called the front desk right away to ask for a change of rooms but was denied and only offered to have our room cleaned by housekeeping. Who wants to wait around for housekeeping so they can clean while you’re trying to unpack? We had to decline because we were traveling with our special needs kiddo. She can’t handle the noise of vacuums. So instead we spent the first 30 mins of our mini vacay cleaning our own room. Ridiculous. Both room service and restaurant food was subpar at best. The pool was freezing and in need of major repairs including several safety issues. We were honestly shocked by all of this as this isn’t exactly a Motel 6 and most of the other reviews are pretty positive. It was such a let down as this was our daughter’s first trip to the big city. Only true positive: location is great. Pay the extra price for river view though. City view just gets you some pretty impressive rooftops to look at. Totally unimpressed and disappointed.

Very nice place to stay for any downtown event. They even have fun events for kids for the holidays.

This hotel was an Excellent place to stay with family for a vacation. I'll be back soon.

My family and I went for the Festival of Lights and the staff was friendly and informative.

Loved the property and the location. The staff was very friendly specially with the kids. The pool and gym amazing. The roof top was one of the best in Chicago

Absolutely beautiful hotel! Got a room with a view and it was so worth it! Views of downtown Chicago was amazing! Room was very clean. Beds and pillows where extremely comfortable! Best sleep I’ve had in a hotel. Staff was extremely kind and helpful. The food in the restaurant in the lobby was delicious. My kids went swimming at the pool. Water was nice and warm and the pool was very clean. Plenty of comfy lounge chairs to sit and relax while kids swim. The location of hotel was perfect. Super close to all means of transportation. Close to the “L” and close to to Metra. Several parking garages near by also if you need to park your car. Lots of shopping near by and tons of delicious restaurants near by too. The hotel is close to all attractions in downtown. Walking distance to the bean and theaters also. I can’t say enough excellent things about the Renaissance! My kids loved it too. Will definitely be back.

Great location, rooms a bit small for a family of 4, great views, overall good hotel.