The Grove Hotel

When we checked in on the first day the girl at the front desk had no personality. I believe her name was Morgan. When we got up to our room , we checked the shower and there was male hair everywhere left on the sides and on the wall of the shower. The bed sheets never once stayed on the bed our entire stay. They had their staff using all the elevators and making it a longer wait for the guest to go down the elevator. 2 out of 3 of the elevators are working. Went down to the hot tub to find children in there. Kids don’t belong in a hot tub. Paying all this money to stay in a “ moderate “ hotel. Would NEVER stay here again

They took away morning coffee in the lobby. Free, in room water bottles are now child size. TV options are irrationally overpriced. Nice place overall. Friendly staff. Great location.

The hotel and its amenities are 5 star. However, the front desk customer service is about a 1. Over the weekend, My husband and I chose this hotel to stay in since our family was in town and it is close to awesome restaurants/bars in downtown Boise. The staff wasn’t the friendliest, but we made the best out of our check-in experience since we were just as anxious to get settled in our rooms as they were trying to get us into one. Come Monday morning, I realized I left my business credit card in the hotel room after checking out. I called the front desk asap and a female representative confirmed they had the physical card in their hand and it was ready for me to pick up. I left my work early on Tuesday afternoon to make my way up to Boise (two hours away from where I live) to grab my card. I made sure to call the front desk to let them know I was indeed on my way and to have it ready for when I arrived. Ella, front desk rep, let me know that it was not a problem and they would have it ready. Well, just as I feared.. my credit card had magically disappeared and the four girls at the front desk could not find it. They had an obvious careless attitude and were the least tentative to my issue/concerns. I left empty handed and frustrated as ever!! Something was very fishy about the whole situation and I made sure to cancel my card asap. Definitely will take my business back to the Inn at Capital 500. At least they give beer or champagne at check-in.