Holiday Inn Express Atlanta-Stone Mountain, an IHG Hotel

Clean facility, friendly and helpful staff. Noisy during the night with kids in the hall and slamming doors. We were in #326 with the ice machine around the corner and from 5-7 am people were filling their coolers non stop

I had a very unpleasant experience at this establishment when I was on holiday with my kid. 1) The person at the reception Ms. Leonara did not seem to understand how checking in works when you reserve using a third party app like hotels.com. She asked me to pay her directly when I described to her how process works. She had trouble communicating and in understandign what was being communicated to her. 2) She refused to check me in, citing that my card had been declined. First, this was not the case and second, all my cash dealings are with my third party app and not her. When contacted the third party app, they saw no issues with my reservation. I was kept waiting for 2 hours late night to get checked in with a child. 3) When she did finally check me in, she gave me a room that had not been cleaned. Room had unkempt bed, and plastic cups everywhere. She did not apologize when I brought it to her attention. all this happened at nearly 1130 PM. Extremely dissatisfied with service in this place.

Nice hotel literally around the corner from Stone Mountain Park. Friendly staff who gave us some dining recommendations. The room was on the small side for a family of 4. If I were to pass through again, I would request a larger room, if possible. The diner next door was awesome.