Holiday Inn Express Helen, an IHG Hotel

I booked a king sized room at this hotel. When I arrived the front desk employee female, advised she could not allow me and my wife to stay inside the kind bedroom that we booked because we had 2 infants with us who we brought play pens for. This hotel advertises baby cribs on demand etc; however, this employee switched my room to a double queen and swiped my card without giving me any information on what she was charging my card for. This was me and my wife’s anniversary trip and it was ruined by this employee as soon as we arrived to Helen, Georgia. When checking out the same employee was at the front desk and rudely retrieved the room cards from me and stated “ you can go”. If you going to have a crappy attitude try not to bring it to work. Other than my experience with this employee everything else was ok but I will not recommend or stay here again.