TownePlace Suites by Marriott Venice

My family and I had a very pleasant stay. Breakfast included was a plus. Very clean and well kept.

I made this reservation a month ago for a bedroom with two beds and when I got to the hotel with my family after a 2 hour drive I was given a handicap room where the door handle was extremely hard to open, it had one bed and a sofa bed. When I went to request a change I was told that the hotel was fully booked and that the general manager was the one who did the switch a couple of days prior to our arrival without contacting me for the approval. Besides that inconveniences every thing else was good, the hotel is nice, clean, nice staff and good breakfast.

Not sure if management will see this, but there were a few issues. First - terrible water pressure in bathroom sink; second - drawers to one dresser difficult to open; third - location of air conditioner in the bedroom made the air blow right on the bed; fourth - the big one, the "mattress" on the studio couch was terrible. If the management saw it, they would not let their family sleep on it. An additional mattress topper should be bought and offered which is done in other Marriotts. Wanted to stay there again next year, but if the mattress situation doesn't get rectified, that won't happen. Not looking for financial recompense or free nights, etc, but disappointed in the "quality" of bed. Was offered a down comforter to sleep on, but did not help.