Hilton Tampa Airport Westshore

Excellent property, very clean, quite for people coming with families..

My stay was amazing at this hotel! The view was great beds were comfy and the hotel was very clean. Tani at the front desk was amazing and made sure me and my family were comfortable and all of our needs were met. It was very quiet and I had absolutely no complaints at all.The only thing that went wrong was on this site it says the allergy friendly rooms have a balcony and they do NOT so when we got there we didn’t have a balcony but Tani switched my room the next day with no problem. We decided to stay an extra day after that and she was once again amazing and let us keep the room we had. This is the only hotel my family will be staying at every time We come to Tampa!

As soon as we checked in we decided to go to the pool with the kiddos. We took the room towels. When we were done, we went to the front desk to ask for replacement towels and we were asked if none were left in our room, we said we used them for the pool and the response we got back was, “why didn’t you use pool towels?” There were no pool towels outside and long story short we couldn’t get towels unless it was from room service according the the lady at the front desk. We had to wait about an hour and a half before we got towels and that’s free speaking to front desk in person, calling 0 for room service, going back downstairs and waiting and waiting some more. Finally, after going back and forth the front desk maniacally had some towels in the back. I was very disappointed with the front desk service. I’ve never had an issue like this before and we always stay at Hiltons. I will more than likely be staying elsewhere moving forward. This was such an inconvenience for such a minor thing that they could’ve easily resolved.