Element Tampa Midtown

Did not get the room that I reserved, moved to another room it was small not enough room for 2 adults and 3 kids. Was told that the room I reserved was not available and no discount in price was ordered.

The valet only option is horrific when there is an event in town. We waited for quite a bit to get our vehicle parked. Once parked, we checked in, went up to our room only to realize it was not the room we booked and was not roomy enough for our family. Originally booked 2 queen beds and a sleeper sofa. Got a king and a sleeper sofa that was not accommodating to my 6ft child. Called down to be moved and, yep, all booked up. Paid an exorbitant amount for this room and ended up sleeping on an air mattress.

Booked our stay 5 months in advance for 4 adults and 1 child (age 17), and we were given a room with 2 queen beds. When I contacted the front desk around midnight after checking in to request extra bedding/maybe a rollaway, they said they didn’t have any but would call me back. Almost an hour went by, and I had to call them again. They explained that they do not have rollaways, but did have some inflatable mattresses. However, they are out of them. Requested extra bedding to essentially make a sleeping bag on the floor, and housekeeping brought 2 mattress pads. No sheets or pillows. When discussing this with the front desk the next morning, there was zero empathy and no rate adjustment. I contacted Marriott Bonvoy, who was able to assist me. The hotel was decent, and the area is very cute. Just can’t believe that they expected 5 full sized humans to share 2 queen beds. If I had booked a room with 2 queens, the price would have been almost $200 less! It’s never easy to find a room for 5 people, but you expect a place for all guests to sleep. would have been nice if they cared!