Winter the Dolphins Beach Club, Ascend Hotel Collection

First it’s a nice location and seems to be a nice hotel. But we were placed in a room by the stairs and the door closer was busted off. So all day and night you just heard doors slamming in the room. Then the connecting room had a thin door and there was a baby crying all night. I also don’t see why a hotel with a private beach charges people staying at the hotel for chairs and umbrellas. I’m paying all that money to stay there that should be included. I will stay elsewhere the next time.

I think the hotels partnership with the aquarium is very cool and uniques and I really enjoyed the pool and beach access and how family friendly and welcoming the hotel and staff were

Property is very well maintained, room was clean and comfortable. The staff were nice and pleasant. The only issue is the noise. A lot of drunk people making noises after 11pm, banging doors and screaming in the hallway. I know it is not the hotel’s fault which I noticed them trying to control it but just consider bringing a white noise in case you have kids.

We loved the private beach, the friendliness of all of the staff and the family atmosphere!

10 out of a 10! We loved our stay!! Location is great! Plus it has a private beach which we loved. The beds and pillows and bedding were very comfortable. But I think the biggest highlight of our stay was the staff! Every single person we encountered was polite, courteous, helpful, friendly, and just wonderful. The front desk staff was especially great. Very kid friendly. Can’t wait to come back

Love the food , pool bar. Everyone so friendly and helpful. Stayed with my 2 college kids. Relaxing and walkable. And safe. Definitely be back

Simple, clean, good beds and just perfect for my family. The front desk workers wore very helpful. Thank you

Staff were amazing. Location was beautiful. Absolutely loved the beach attendants Terri and Jamie. They were so good with the kids and fun to chat with. Food was good at the restaurant. We did all meals there. Best mudslide I've had in a long time at the bar on the beach. Rooms were a little more run down but not a problematic issue and they were clean. Loved our view. Coffee at the front desk was plentiful in the morning. Loved the educational moments throughout that you didn't expect. Pool was so warm when the outside air was so cold and made it wonderful to be able to swim even though it was cold. Found thousands of beautiful shells right on the beach. Music till 10 pm and live music was great during the day on Saturday. Atmosphere made us not want to leave. Saw dolphins swimming right out front of the beach around lunch. Found living creatures like sea urchins we focused on putting back in the water. Just a great time and sad we weren't there longer for sure. Cannot wait to go back as it is now a place we will come back to for sure.

We enjoyed staying at this hotel for our first time in CW and being able to enjoy the beautiful beach was a dream come true for my daughter. The area was safe and we enjoyed all the restaurants in the area. The room we stayed in was the family suite and we loved the setup, lots of space, the view was excellent and beds were comfy. I did a lot of research and chose the hotel because of the eco friendly story and location, but for the price we paid I would have paid extra to stay at a nicer hotel nearby. The hotel is quaint but is in dire need of a remodel and even though the room was ready early before our check-in time, it needed a deep clean. I always travel with wipes and after wiping down all the surfaces with my own wipes and I used a towel to clean the floor all I was surprised with all the dirt I wiped up and I stared off my stay feeling disgusted. I would also suggest that you clean the area leading out to the pool and the pool deck. If I could suggest anything to the hotel is please renovate. We would love to come back to stay and support the hotel’s mission of being eco friendly in the future, but I am not willing to pay what we did for a hotel in the beach that isn’t well maintained.

We had a fantastic stay. The weather was so disappointing but we made the best of our long weekend and met so many great people who were staying at the resort. The food at the the restaurant was amazing and the staff were great. Tammy and Gracie were top notch! Absolutely loved chatting with them and they felt like family when we left. Terry the grounds keeper too was great. You have a great place and will be back when it gets warmer. Ha! Ha! Oh the room is we so nice and clean and the beds were so comfortable! The entire establishment was so clean as well. Thank you for a nice get away.