Hampton Inn & Suites Pensacola/I-10 Pine Forest Road

Pulled up at hotel during a hurricane and couldn’t see. Two families taking up the entire front entrance, mind yin can’t see anything. Two men standing there and I honked like can you move up a little as they took up an entire front entrance. Two cars together and it’s a big entrance. Didn’t see one had a small child until after I honked. Two men up to me outside cussing at me for honking. I went inside as I’m by myself with 4 kids in my car, wet from head to toe because of people taking a whole over hang entrance. It’s dark out as well! Two men approach me inside the lobby same ones that cusses me outside, I’m a woman btw. Yelling at me and cussing asking where my husband was, over one honk. I’m by myself and they continue to cuss at me, I’m shaking. I told them I’m by myself. They approached my vehicle my kids are honking the horn scared. I can’t Jew e as these men are outside wanting to beat me up and my husband who isn’t with me. They come in again cussing and leave. I’m scared to death and the front desk does nothing!! He gets his manager in the phone who tells me I wasn’t patient! That these men are gentlemen for not wanting to fight me but looking for my husband. What??!!! I asked for a refund and left the property, I didn’t feel safe after being threatened and they knew my vehicle, we all have TX plates so I wasn’t hard to find. I went next door wet and crying and got a room. This hotel refused the refund so I’m out $209 and never even got to my room.

Appropriate for families

Great place to stay especially with family. Parking, breakfast, cleanliness and service A++.

Very family friendly and enjoyed the free breakfast, also helpful staff and cleanliness.

Easy check in, safe area, clean property and room, good breakfast options. I have been traveling cross country from Vegas with all 4 of my kids so the manager Rylie really was thee most helpful person when my bank initially flagged my card for fraud and they had to cancel my original reservation. Due to our travel time we arrived in Florida at almost 2am so it was awesome that Rylie just handled it and took care of me so me and my family could just check in and get the well needed rest in the middle of the night. I really appreciated her hospitality and customer service! The little things put a smile on our face too, like the tv saying “welcome Florita” it’s really the little things. I definitely would book this location again in the future!

This hotel was clean, and I’m kind of a cleanliness snob. Slept very comfortably for our one night stay. The kids were happy, and the breakfast was okay. I would definitely recommend it.