Fairfield Inn & Suites by Marriott Homestead Florida City

Nice, clean and very spacious fir a family of 5

Fairfield by Mariott is definitely one of my “go to” hotels for short stays, but this one in Florida City has by far the worst facility and amenities I’ve ever encountered by Mariott. We were there 4 days and received bad news/service each day. 1. I did an early check in as a Bonvoy member and when I arrived at 11 am there was no room ready… fair enough. I know early check ins aren’t guaranteed.. even though there were maybe 4 cars in the parking lot. 2. The pool looked NOTHING like the picture, and even so … it was CLOSED for “maintenance.” As a family of 5, you don’t take your kids to FL and expect to stay in a hotel where the pools closed. 3. We had a suite, again, family of 5. I opted for room service during my stay, so imagine my surprise on the second day when no one had brought towels, taken out trash .. nothing. I called the front desk and was told room service only comes “every other day.” So of course we had to go down and get our own towels. I’m expecting full room service the following day, NOPE… they only dropped off towels (no face towels) and took out the trash! I asked why nothing else and was told it’s “just a refresher.” Lol 4. Attempted to log in my Netflix account and it wouldn’t work. Front desk says “oh yea I know they tv gives you an option to do that but we don’t offer that service. 5. Monday morning … NO COFFEE. I was told the coffee machine had been broken all week!! Huh??? At a hotel? How and why is that even possible?!

The hotel room for our family trip is definely comfortable and clean on our arrival. Very easy aceess to drive to keyes. Trying to save by minimizing the number of times they want a room to be cleaned or refreshed or serviced on our 5 day stay irriitated me. This is more of a policy focussing on operational efficiencies while losing focus on customer service in my opinion .

Fairfield systems were down, so they asked many of families to wait around in the lobby area. They also had power down in some areas of the hotel and the parking lot After waiting for an hour, booked a nearby hotel and checked in there.

This hotel worked great for our family of five!

Our stay was great, for the very short time we were there. Both the front desk associates we interacted with during check-in and check-out were great. Hotel was clean, room was great, bathroom was sexy. Hotel lobby and breakfast area was comfortable. Only knock was our room when we got into it and settled, we found out the carpet in almost half the room was sopping wet (presumably from A/C). We didn’t checkin until 10:45pm & by that time kids were already done and ready for bed, and asking to move rooms was unnecessary. We just worked around it, but otherwise it was a great, quick visit.

My children loved it 😍

A nice family friendly location.

Our stay was good. Loved the fact the tv had YouTube & Netflix for the kids, complimentary breakfast was convenient, quiet, fridge & microwave in room was also a big plus. Only thing is room didn't come with any towels, I had to request some. Taj was great with the check in process went fast & was able to get to my room and settle down quick after a long day of traveling.

My family had a great time there! Great service!