Best Western Gateway to the Keys

Staff was friendly and helpful. My family and i really enjoy the breakfast selections. 10 of of 10 for us!

Property is in good condition/ rooms are big and bedroom well layout/ beds sleeps good . Love the breakfast options/ swimming pool is good sized and well taken care off ! Love the garden in the back and the birds that sing every morning! The staff members are very friendly and helpful especially Isabel at the front desk she helped out me and my family with everything from ice , shopping areas and billing issue / love the kindness and will be back again

To be totally honest I hate posting this review but I think it's the right thing to do. The pool is unsafe for families. The floor is painted with a semi-gloss type paint. During my short visit to the pool area with my grandson I fell once and then slipped twice on to my right knee. Our bathroom toilet kept running all night. The door to our room would not work with the key. To top it off the breakfast staff was very short and rude. I asked for some yogurt as it was empty she told me she was busy and that I would have to wait. After a 15 minute wait while she cleaned off counters packing up breakfast I finally got yogurt. I don't like to do things like this but I feel that it's important to be honest especially when things are this bad. I did not stay the 3rd night and checked out. I was credited for the last night stay and moved to a hotel closer to the airport. When you go somewhere on vacation you want to be treated well and spoiled a little and this was not the case.

The room was excellent for our vacation stay. The location was spectacular and close to my family, which worked out well. There were some activities near the premises, but we were not bothered by it.

The first night i arrived the A/c unit did not work it was supper hot and uncomfortable for me and my 4 kids. Was moved to a different room just to have the same issue but would not be given a refund. So all around bad experience

The AC broke in both rooms and they didn’t even offer to give us a discount or refund our room. We had children with us and I’m pregnant. They replaced the AC in one room but it still didn’t cool the room, not unless you sit in a chair in front of the ac. Definitely don’t recommend! The housekeeping women were very pleasant though, they even apologized for something that wasn’t their fault, and the woman in charge of breakfast was also very nice.

This was the second time we have stayed at this hotel, love the vibe. The staff are great and couldn't ask for better service. Would diffidently recommend this for anyone, single, family, couple get awayy....just a great place.

The area is so safe and have lots of restaurents, shops, gas stations near by. Staff' s behavior is very polite and timely. A best place to stay with family.

I booked an extra night because we enjoyed how peaceful, well kept the hotel is, we have stayed before and kids love it. Pool was clean security guard on property makes it safe. The bed needs extra sheets, the ac was to closed to the bed 5 inches away so was bloking the air to the room, we moved the bed a bit. Other then that it was a good stay.