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Sarah
10 Jun 2024 - 12 Jun 2024
reviewed on hcom
4 out of 5 stars
Extremely friendly staff, just overall dated and cleanliness was lacking. Bathroom had ants, room service trays weren’t picked up for almost 24 hours-even when we set them outside in the hall, had to ask for towels, etc-all minor stuff but it added up. Overall wasn’t terrible, the friendly staff made up for any negatives and the drinks were great. Would probably stay again if it was a trip with kids, but not for a romance/couples trip like this trip was.
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Mehul
26 May 2024 - 29 May 2024
reviewed on hcom
3 out of 5 stars
The resort is nice with a pool and really large beach. The service, especially by the reception and management is horrible. I had a very rude encounter at check-in, staff was very unprofessional and rude. No one greets, no one smiles, no hello, they just try to make excuses or point to hotel policy to show why they can't provide you with good service.
The resort does not try to give great customer service, it appears to be run like a standard city hotel that will do the bare minimum. Pretty much everything is overpriced ($9 coffee and $20 for a kids meal pasta) and there are extra charges for almost everything. Though they charge a hefty resort fees, you have to pay extra for a basic resort amenity like umbrellas on the beach. No one even told us what is included in the resort fees, and we found out together other guests. Rooms feel like they have cheap furnishings and don't really feel high quality.
On the good side, it is a large property, pool was a lot of fun, and the beach is extremely large. We were in a suite which was very spacious with a separate bedroom, sofa bed, dining table. Great for a family.
Overall it felt more like a city hotel than a vacation destination resort.
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Jessica
26 Apr 2024 - 29 Apr 2024
reviewed on expedia
4 out of 5 stars
Great for families! Beds not comfortable and very small.
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joseph
1 Apr 2024 - 4 Apr 2024
reviewed on hcom
5 out of 5 stars
Stayed here for a quick 4-day family trip with kids (7 & 5). Didn’t bother with a rental car. Hotel is close to some activities and a cheap ride to others. Also a lot on property (Starbucks, snacks, sunscreen, etc.)
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Michael
11 Mar 2024 - 15 Mar 2024
reviewed on expedia
5 out of 5 stars
Stayed with my family for spring brreak and had a wonderful time at this resort! From the excelllent service, the beautiful pool, private beach and great dining options, from casual to fine dining, we will definitely return. Highly recommend.
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Brianna
10 Mar 2024 - 14 Mar 2024
reviewed on expedia
5 out of 5 stars
Beautiful and very family friendly!
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Philip
21 Nov 2023 - 25 Nov 2023
reviewed on orbitz
4 out of 5 stars
The resort was testing out an electronic band that eliminated having to use key cards. This was a great feature that was super convenient. The resort was generally clean and well-maintained. We had some issues with housekeeping and in room services, but the hotel management took care of the issues. The on-site parking garage was easy to use and very convenient. There was plenty of chairs at the pools and the beach. The hotel charges a daily resort fee - read the fine print on what included and what’s not a note any age restrictions on equipment use. The resort was well and there were not any people selling things on the beach. There is lots of good dining options in the hotel and around the pool and beach. Plenty of daytime entertainment for adults and kids. The hotel is also located within short, walking, biking, and driving distance to restaurants and entertainment. It’s a relaxing place to stay for couples and families with young kids or teenagers.
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David
8 Nov 2023 - 11 Nov 2023
reviewed on hcom
5 out of 5 stars
The facility is truly resort class. The property was very busy with lots of families. The beach area is great and the staff was over the top accommodating.
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Darlene
12 Nov 2023 - 13 Nov 2023
reviewed on orbitz
5 out of 5 stars
Great family resort with many activities for families with children. For a couple it was not the atmosphere we had expected... but that was our fault for not looking at an adult only resort
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Leandro
6 Oct 2023 - 8 Oct 2023
reviewed on orbitz
5 out of 5 stars
Me and my family had a great experience at Marriot harbor beach.