Hilton Garden Inn Wallingford/Meriden

4 o’clock check in surprised us a bit, but we started our family visit sooner than planned. Room was great, breakfast terrific.

The Hilton garden was as expected. We have stayed here multiple times for family business in the next town

The hostess (Tristean) is very unwelcoming, several things were wrong and not once did a thank you or im sorry come out of this ladies mouth. I checked in about midnight, walking up to the counter i was hoping to be greeted and nothing. I had to state why i was there who i was without even being questioned how may i help you. I asked Tristean the hostess if i correctly booked a double bathroom suite because i called prior to booking and this is what i was trying to book online, she answered me with "well you did book a junior suite" like if i was supposed to know this and being a first time guest i didnt the rate was different then i was shown online so i asked why she said there was a 20$ incentive fee per night so 20×3= 60 but there was 104.80$ difference that she couldnt give me an answer She gave me my room i kindly thanked her got my family and The room WASN'T a double bathroom. I tried using the room phone to call front desk several times and it wasnt working. I went to front desk Upon arriving she had a discussed look on her face and let out a sigh i told her the room wasnt a double bathroom and in disbelieve she said it wasnt? She was rude to an older couple in the snack area, and there was a fire outside that i notify her about and she had no urgency to check, when she did she told me the fire department was coming and for me not to stand there even though my car was in close proximity. The second room had hair all over and the pillow covers had stains i have photo

I will certainly stay here again when visiting family in the area.

We were traveling with family and chose this hotel for the group. Feeling responsible for all we were very pleased with the accommodations. It is a clean and comfortable hotel with nice amenities and a friendly staff. We would choose to stay there again.

We spent 3 nights over thanksgiving. Staff was exceptional, lots for kids to do in the area.

Was there on a softball trip. Nice room, junior suite is good size. Pool was always crowded so couldn’t enjoy that. But otherwise a good stay

Staff was great, will recommend hotel to friends and family.