Heritage Hotel, Golf, Spa & Conference Center, BW Premier Collection

Not the common destination for a holiday but we were visiting our daughter working in the area. The hotel appears to be busy with seminars during the week and weddings at the weekend so is always busy with people. The staff are really friendly and helpful and the food in the Tavern is truly excellent all round, but the burger's and meatloaf in particular I would suggest. There is a good size gym and pool. The poolbar is open Thur-Sat (I think) and there is a few things to do with kids around the pool. We used it as a base to go around Connecticut and travel to Salem.

Not kid friendly. 2nd stay within a month and just awful. Will not go back. TV worked here and there, thermostat wasn’t working so the room was very hot, super noisy because of a group, and one of the beds was broken and squeezed so loudly it woke everyone up every time someone moved. Staff seemed unbothered by the issues - did check on the noise complaint however the group settled around 11:1pm just to resume again well after midnight.

Had a death in the family and am from out of town. Beautiful hotel, clean and staff friendly and welcoming

This isn’t really a family friendly hotel. Because of the Tavern staying open late, and a large group on our floor (think at least 6 rooms), we were woken up constantly during our stay because of loud voices/laughing in the hallway and slamming doors constantly from 10pm to 2am both Friday and Saturday. We were traveling with a 5 and 7 year old so it’s difficult to get sleep ourselves when they’re waking up startled. The room was okay, a little dirtier than we had hoped for - there was still garbage in the garbage cans, the paint was warped and peeling in the bathroom by the vanity, and a large patch of something very sticky on the desk that wouldn’t come off with a wipe. There was a leak nearby the main entrance of the hotel that was remedied with a bucket to collect the water, which was discouraging. Spending so much on a room for 2 nights - you expect the area to be clean and kept up however it’s clear it is not kept up well. Our shower was a struggle to get it work well - the shower head whistled but it was a pain to pull up the plunger to get the shower to work. You had to get it just right or else it would fall mid shower and switch to a bath. Our kids thought this was fun but I can assure you the adults didn’t. They have a nice pool area but there are other hotels in the area that are a bit more family friendly, search around.

The staff at the hotel are its finest feature. The hotel itself was just ok. We stayed one night. When we arrived there was a bag of food at the entrance left behind by a guest. When we checked out next day the bag was over turned and food all over the sidewalk. Not the best greeting. Our room had loud guests above us and noises kept us up all night. Breakfast wasn’t available until 8:00 so having coffee available in the lobby before that would have been nice. The room rate was good so for families looking for a getaway it’s fine. The hot tub was not working but the gym/pool was great.

We had great family weekend to celebrate a birthday

Hotel room was nice size and beds were comfortable. Outdoor pool was perfect for kids and adults. Great location near shopping and restaurants. Will definitely be back.

We went for the indoor pool, however half the pool is block for a swim lane and then at one point all the kids were kicked out for an aerobics class. Just wish I had known this would be the case before booking.

Always stay here when visiting friends and family. Great place

Loved the layout and the options for children to enjoy themselves as well!