Hyatt Place Keystone

I was there for a family wedding at a basin and other activities for three days, this was a perfect location for my purpose of visiting. The first night I was in a handicap room which I didn’t need so I asked if I could switch and they were more than a mineable and then I had a very nice room on the fifth floor. Very accommodating efficient, pleasant staff, was tasty mini choices.

Had a fantastic stay, clean rooms and very friendly helpful staff. Will definitely be back next year with the rest of the family!

Our overall stay was very pleasant. The major hicup was during checkout regarding getting our rental car from the valet. We asked for the car to be ready in the morning the evening before and again in the morning at 7 with 1 hour notice we asked for it to be ready at 8:15am and when we got to the lobby we had to wait 40min just for them to tell us our car was actually parked at the garage downstairs and not at the lot across the street and told us we can go downstairs and get our car. The car was parked in a tough spot to get out with the ice and snow in the corners so if the staff did not want to bring the car out of the garage we needed to get it out on our own with 1 person guiding the driver while our kids are restless to get in the car. It took us 10 minutes to get the rental car out of the parked spot. If valet service is provided we would expect no delays at checkout because we could be delayed for our flght in Denver. Also we did book thru third party vendor and understand any booking change needs to be handled via this third party however we would have appreciated some accommodation for the first night we could not check in due to the road closure on both 70 and 285. We could not arrive at the hotel and had to stay in Denver. Perhaps there is nothing that can be done but sharing as constructive criticism. Thank you!

Good room. Comfortable bed. Spacious bathroom and entryway. Needs a bigger closet and drawer for clothes. Would like a light over the refrigerator/coffee space in entryway. Really liked the breakfast. Different choices every other day. But no pancakes or waffles for kids: had dinner at the restaurant and it was good for a night in when it was very snowy outside.

This property was ideal for our family ski trip. It’s a quick 5 minutes walk to the chairlift, a true “walk in walk out” -even for little ones. The ski locker’s are easy accessible and so convenient. Breakfast was included and very good. It made mornings a breeze before hitting the slopes. Staff was very friendly and helpful.

We had a corner room on the 4th floor for our family of four including 2 daughters ages 11 and 8. The room wasn’t big but super cozy and well laid out with amazing view of the mountains. It was quiet and the heater worked with no issues. We especially liked the chaise sofa which was comfy to lay back and relax after a full day of skiing. After reading the reviews we were a little worried about how the free daily breakfast would turn out but it was perfect to start the day. There was hot options like eggs/potatoes/bacon bits, and also yogurt, cereals, grains. Most importantly when we were there everything was constantly being refilled so nothing was unavailable. Also loved having the coffee/tea/hot chocolate and a commercial soda stream machine there for refills throughout the day. Location-wise it was pretty close to Mountain House base where we did our lessons as a family on Day 1. That said, it’s still probably around a ~1km walk which is easy in regular shoes and clothing but actually very tiring with ski gear and especially wearing ski boots. We’d probably recommend walking over in regular shoes rather than in ski boots. Parking ended up being fine too. It’s first come first serve and there are maybe ~20 covered spots under the hotel and lots of outside parking. We were able to find parking each day. We didn’t use the free valet service which apparently is an option if you can’t find self parking spot.

Sofa bed was broken and asked them for replacement, took 3 hours and trying to give us extra room separating family into two different room. Not happy with the management

Perfect for a ski trip with kids aged 7 up. Efficient service all geared to get you out on the mountain.