Grand River Hotel

Pros: We really enjoyed the pool and hot tub and our room was nice. We ended up getting the cot for free after I complained about the beds being smaller than advertised. Convenient location. Cons: It took awhile to get checked in and then our keys didn’t work for the room and the pool area so we had to go back to get that taken care of. We were told there was a $15 parking fee which I didn’t know about so we ended up not paying the fee and parking off site. Breakfast is also for a fee, but I knew that in advance and we brought instant oatmeal to eat in our room. Also the beds looked to be double beds and when I asked to confirm that they were queens, because that is what I booked, the lady at the front desk insisted that they were queens, but they were “small queens”. When I complained because I said my teenage kids needed to share such a small bed she let me have the cot for free which is normally $20. I feel like they are trying to squeeze money out of us here, but in general I thought the room was nice and since my kids loved the pool I would come back, but just be prepared knowing they charge for everything.

It was easy and quick check in. The pool and hot tub was great with the grandkids.

The staff were great. The room and pool were clean and the hotel was quiet. The downside was the extra fees. $14 for parking and $14.95 for adults & $8.95 for kids for breakfast which was not worth it.

The Manager came banging on my door saying she smelled smoke. And demanded I open the door. I was relaxing with my kids I said I’m not going to open the door I smell smoke too. She apologized downstairs and proceeded to charge me $150 for incidentals. #1 I don’t smoke especially in a room with my 1 year old. #2 Disputed

The beds are hard and the pillows were tiny. Not a place we would stay at again or recommend to family or friends.

Even when the heater didnt work they had no issue getting me moved so my kids would be warm. Excellent service

Liked everything but this morning i wSnt sure if there was any food out so i just fed my kids in the room. Nothing looked ready or anything in the breakfast room. So that was a bummer but it all worked out well

The hotel is just fine. However, they charge a $12 parking fee in this tiny little town. Are you kidding me? This isn't downtown LA or Portland where parking is an issue! It's a bait and switch to make you think you have a good price on a room. Soured the whole experience for us. The hotel is OK.

I read some reviews online before checking in. I already expected the weird parking fee of $12, which is a weird one because it’s their own not and not some far off rented space. Other than that, my family and I were pretty satisfied with our experience here: the room was spacious and clean, AC, microwave and fridge, and the room smelled ok. People online were complaining about the small pillows. All we had to do was unfluff them, and they we got our standard sized pillows. It was a good experience overall, and we would go back there id we are in the area. 4/5

I would have liked to see all the reviews before reserving the room, the truth, my family and I are disappointed in the place, it's the first and last time we have gonna stay here, they charge from parking lot to breakfast (it's the first time it has happened to us), and the rooms are not as modernized and beautiful as the entrance ... really check the reviews before booking !!!