Candlewood Suites PARACHUTE, an IHG Hotel

Hi, I had booked a double bed suite 2 weeks back for a price in expedia. When i checked in around 8 pm they increased the room price and said we dont know about Expedia this is the rate we are offering today. after a very long drive with my family, the lady gave me a room key and when we entered we found there is only a single bed, they never picked the calls to front desk. I went to the front desk and enquired the lady said the 2 beds room was not available she would give me another single room in another floor or else she would refund me the money and asked me to search elsewhere at 10pm in that small town. More over the price was increased and when I asked she said we are giving you an extra room as if though she is doing a favor. When I asked Manager number and spoke to him it took nearly 15 mins to convince him that I am not asking any discount but just to honor the price which I had booked 2 weeks back. He said he will reimburse the extra amount the lady had charged, its been a week I have not received any amount so far. The pots and vessels were dirty and the stove top was very old and rusty. I would not recommend this to anyone.

The best thing about this hotel was the receptionist who went above and beyond to help. When we got there, our fridge was not working and they had no other available rooms for what we booked- even though we had reserved 3 weeks in advance. The manager then suggested we use his office fridge- even though we were traveling with a small child, and would need to use it constantly. The whole reason we got this hotel was because they had kitchens, and to not be told beforehand of the situation was very sneaky and manipulative. The receptionist ended up cleaning another room for us, and she was sympathetic and very helpful. The room though clean was very outdated and didn't have a good feeling. There was no breakfast and no direct access to the river. I would recommend staying away from this place!

Great place to stay! I come here monthly for work and they always make me feel like family.

Room was nice and large. Not a bad place to stay, no pool available for kids that I could find. Gym was out of order during my stay and the wifi also didn't work the entire time we stayed there.