Holiday Inn Express & Suites Trinidad, an IHG Hotel

Booked this hotel because of waffles or pancakes for the kids and a hot tub for the wife. They were both broken. I wish i would have known. I would have never book my stay there

When we walked in we were greeted right away. We had a very tired toddler and they were so helpful by getting us the crib and milk super fast. They were kind and understanding. Loved my stay

Travelling for pleasure, last minute change of plans due to weather. Ended up booking a night at HIE in Trinidad while on the road. Check in was uneventful, room was decent enough. At around 2 in the morning, the smoke detector in the room starts chirping as if it needs to have the battery changed. With three small children in the room, this is essentially an emergency so my wife walks down to the lobby to speak with the desk clerk. She explains what's going on, and the first response she gets was, "well, were you smoking in the room?" Um, no. I suppose to his credit he did eventually make it upstairs to confirm that yes, in fact, the smoke detector was chirping. But then he states that he doesn't know what to do because he's really just an "auditor" (whatever that means) and he shouldn't really be working the front desk. He claims the manager won't be in until 8:00 and the maintenance people wouldn't come before 6:30. Oh, and we can't switch rooms. So I guess we just have to suffer for the rest of the night. And not get any sleep. In a hotel. Where sleeping is kind of the point. So no, we did not get any sleep. Everyone was grumpy and not at all excited to be facing another long day of driving. The new person at the front desk apologizes on our way out and says when the manager arrives in the next half hour she will definitely give us a call. Spoiler alert, she never called. Long story short, the physical hotel is fine. The people who work there aren't.

Every time i stay at this hotel pool area is closed. I travel with kids and a pool is a necessity....will not stay here again due to this fact.

The front desk receptionist took quite awhile to check our family in. Also the next day, the house keeper was knocking on all room doors at 9am when check out was at noon. The house keeper came by an hour later, when clearly she can here us in our room. She starting knocking and came right into our room. Never have we experienced this at any other hotels. Will not be back