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Billy
22 Jul 2024 - 23 Jul 2024
reviewed on hcom
5 out of 5 stars
Fabulous room, excellent for large families as it has two separate bedrooms, two separate bathrooms and a living area space.
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Paul
9 Mar 2024 - 10 Mar 2024
reviewed on orbitz
5 out of 5 stars
We stayed in a 2 bedroom suite which allowed us to stay with our kids with a small living room between our 2 bedrooms. It was perfect for us and we will definitely stay there again.
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Cindy
26 Nov 2023 - 28 Nov 2023
reviewed on expedia
5 out of 5 stars
They were very helpful in getting us a room that fit the entire family and was also accessible.
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Janae
Invalid Date - Invalid Date
reviewed on expedia
1 out of 5 stars
I would never stay here again. There are bed bugs. Mind you, we were there for a funeral. We were moved from a 2 bedroom suite to a one bedroom handicap had to change rooms 3 times. We were told that we would receive a refund for the room and have still yet to receive it. I have been fighting for a month now for my refund. I would never, ever ever recommend or stay at this hotel ever again. The management (Ashley) Agreed to a refund which has still yet to be applied, and they said they never agreed well obviously if there was bed bugs and we were moved rooms it was for a reason.
I don't know who wouldn't have asked for some kind of compensation cause I know I did. And have again still yet to receive it. Not to mention that since we book with expedia someone should be resolving the issue But that is yet to happen.. We are trying to see who is going to compensate as expedia is also giving us a hard time Because stayb does not want to pay them well, guess what? That's not my problem when there are bed. Bugs in a hotel crawling on my children's bed and pillow this could be a serious health issue. My daughter is scared to sleep at night. Because she feels that there's always going to be bugs. Clean your hotel better make your customers experience easy and nice clean, and make it a safe environment. And when you promise or say, you are going to do something for a customer who goes through a situation like this at your hotel. Make sure to follow through
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Monica
8 Nov 2023 - 11 Nov 2023
reviewed on expedia
4 out of 5 stars
The property was located near shopping and dining which made it easy for a family to not have to travel far.
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Jason D
22 Nov 2023 - 24 Nov 2023
reviewed on expedia
2 out of 5 stars
Thought it would be a great location, however the security and lighting in the parking lot was not very good. My vehicle was broken into and attempted to be hot wired and stolen. Not very supportive or helpful except for a phone call to room that it happened. No compensation for damages and emotional strain to family. Was offered a “snack” when I left. Room was decent; did have lots of dust in vents and looked like some dead bugs in the lights fixtures.
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Joe
12 Jul 2023 - 18 Jul 2023
reviewed on orbitz
5 out of 5 stars
Great location with relatively quick access to the train, helpful staff, great breakfast choices, loved the separate kitchen/TV room from the sleeping area and the free laundry. This was a great stay for our family of 4.
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Sally
Invalid Date - Invalid Date
reviewed on orbitz
2 out of 5 stars
Housekeeping apparently doesn’t check the closets. We had a pullout bed and went to out linens in it from the closet and they were all wadded up, used in the laundry basket, a coat and trash bag hanging in the closet along with extra hangers some on the floor. I had to go and ask for new linens. Was not given a new pillowcase nor a blanket.
I received a text at 12:09 am welcoming me to the hotel asking if my room was good! I don’t care to be work up for a text that should have come at 7 pm.
My kids and I went to the pool to swim, it smelled like rotten eggs in there! They could only swim for 30 min because the water was so cold. My son was shivering after playing in the pool for 30 min!
Will not go back. I also have photos.
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Floralinda
14 Mar 2023 - 18 Mar 2023
reviewed on orbitz
5 out of 5 stars
We were placed in our requested location (1st floor, near pool) and also close to an exterior exit as well as near gym & wash room. Great staff and right across the street from a fantastic shopping district & theater - very convenient! Will stay again and recommend to family & friends.☆☆☆☆☆
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Betsy
3 Oct 2022 - 7 Oct 2022
reviewed on orbitz
5 out of 5 stars
After a stressful flight it was a relief to get to the hotel and our room be ready even though we were a little early. We stayed in a 2 bedroom suite, and it exceeded our expectations. There was lots of space and comfortable beds for my husband & I, our 2 adult children and 2 teenage children.
We loved the breakfast every morning. I was impressed with the availability of complimentary laundry facilities. The shops and restaurants were within walking distance. We will definitely stay here again if we're ever in the area.