Hyatt Place Denver Downtown

Very nice staff - arrived early and was able to check in early after signing up for the Hyatt rewards program. Two queen bed room + pull out couch was big and accommodated two adults and two kids (6 and 11). Free breakfast was great with lots of options (eggs, ham, potatoes, bfast burritos, breads, oatmeal, fruit, yogurt, and plenty of coffee). Decent happy hour and fast WiFi. Located a short walk from the Denver art museum, downtown shopping mall, capitol building, and by several bus lines.

I would not stay at this property again. Paid about $400 to stay 1 night. It took about 45 minutes in a line (with only 3 people ahead of me) to check in. It also took about 15 minutes to check-out. I don't even understand that one since no one was in line in front of me. We heard kids screaming next door late at night and very early in the morning (this was not exactly the hotels fault, but still very annoying). We turned the A/C all the way down to 65 degrees and it was still pretty warm in the room. None of the 4 of us even slept under the blankets because it was so warm. For the price we paid, we would've expected a little bit better. The plus was the room appeared clean.

Stay was fine other than the room (booked for 6) was supplied with only 2 towels. I had to call twice for an adequate amount for my family to shower. The Pool area was decent but again, no towels. Multiple people there complained of this. And lastly, the parking! Horrible set up. We weren’t advised until the day of check in that there was no parking available and were told that the $64 valet was our only choice other than the “use at your own risk” parking lot in the back of the building. Customers of 2 nights or more should have this service free of charge.

Check in is at 4, arrived to the hotel at 3:45pm got room at 6pm. Next day got room service but they took all of our bath towels. Day after that we got room service, they left us towels but took all of our TP. Phones in the rooms do not work to call front desk. Awful experience from start to finish, I will never have my family stay there again or recommend anyone stay there.

Property is nice and clean. It took me 1 1/2 hours to get checked in because my room wasnt ready and needed to get inspected. This ruined my families evening plans. You have a check in time for a reason making us wait to check in was unacceptable.

I was so disappointed because I booked a room With two queen bed for my kids. I get to the hotel about 8pm and I’m told their washers/dryers are broken and they won’t be able to give me a room With two queen beds. I was supposedly upgraded to a higher floor with a king size bed and a pull out bed. I was asked if I needed or Wanted the queen beds and I responded yes, however they still put me in a room with one bed. I also requested towels and the hotel had no towels. The swimming pool are was also out of towels. When housekeeping went to my room they left one towel (for a room with 4) when I went to the lobby and requested at least one one towel the person at the reception said “I’ve told you we have no towels and we are working on it” this was a pretty bad experience not to mention this was a birthday “stay” surprise for my husband since we were in town to watch baseball game. I was extremely disappointed.

Housekeeping staff is amazing Front desk was really helpful Valet was really nice. My family and I will definitely recommend and will be booking in the future

When we arrived we pulled into the valet parking area. The staff stood at the door and just looked at us. I got out and asked if valet was available and the staff member said if you want it. Later the next morning We got stuck on the 11th floor when the elevator stopped working. Called the front desk and they said can you use the steps. The staff member said I don’t know how to fix the elevator. I had to haul 3 kids gear down to main level. When I went to check out the staff informed me that they will get the utility elevator working later in the day.

The staff was very helpful and friendly. We opted to pay a little more for a high floor, advertised as quiet. There was a family next door that was so loud most of the night and early morning. Otherwise, great stay!

The staff was rude, I had to call and message three times for the fridge to be fixed as I was traveling with a toddler that only drinks milk.