Hyatt House Denver Downtown

Had a great stay for my sisters birthday, the whole family got rooms and it was perfect!

The hotel was clean. The room was spacious and comfortable for our family if 3 and we had an amazing view of the mountains in the distance. We were happlily surprised with the variety offered at breakfast. The lobby was bustling and there was usually a wait for the elevator.

The hotel was clean and nice however I did experience problems with the valet and the manager once I reported my problem. The valet removed my cell phone which was charging in my car. When reporting this to the front desk they told me there was nothing they could do about it and I would have to contact the manager of the valet but did not have a phone number for them. It ended up taking me approximately 4 hours after checkout to retrieve my phone. I was then treated rudely by management at the hotel and also by the valet management. I never received an apology for my inconvenience and lost half my day of travel on this incident. As a single mother with three children under 13 I was very distressed and this ruined my stay.

This hotel is clean, very comfortable, well-located, and has huge suites that made traveling with kids possible. We really enjoyed our stay here and would truly recommend it. The only minor hiccup was that I called twice beforehand to ask for pack-and-plays to be left in our room ahead of our arrival (since we were coming in late), and they were still not there when we arrived at 10:30pm (with an exhausted toddler and baby.) However, once we were there, the pack-and-plays were brought to our room, and the remainder of our stay was very pleasant. We also really enjoyed using the pool with our kids.

We were going there for Mothers Day. Two days before I got an email that said if I wanted to check in early it would cost between 25 and 50 dollars. I emailed them back and said I wanted to check in early and were going to get groceries that needed to go in the fridge. We were going to be going to two College Baseball games and wouldn't be back until late. I go no response for two days. I called the hotel and the recording said for faster service use their chat option. I chatted with a girl and she confirmed that it was noted to check in early. I told her I wanted to make sure before I went to buy groceries on the way from the airport. When we got there they said there were no rooms available and just because I asked for it they couldnt guarantee it. They tried to tell me I was chatting with Hotels.com. Which was a complete lie. The TV in the living room didn't work. The room wasn't the room I was supposed to get. The sheets were dingy. The air conditioner was so loud it was hard to sleep. The pull out bed had no bedding and took them 30 minutes at midnight to bring them up. The people at the front desk were all rude. It ruined what was supposed to be a fun trip for my family. I wouldn't recommend this hotel to anyone.