TownePlace Suites Colorado Springs South

I’ve never received better customer service. The staff members we talked with were incredibly friendly and helpful. We had a double bedroom rental, which worked great for our family of five. The only minor negative was the foldout couch. It was better than a traditional sleeper sofa, but not as comfortable as a trundle bed like at other hotels.

It was great! The two bedroom suite was perfect for our family of 5. Pool was heated and just perfect for a swim with the kids. It was very quiet. Wonderful stay!

It was mostly good, but we had a few hiccups. I selected the 2 bedroom suite because I have a family of 6. When arriving I tested out the "sofa bed" and came to find that it wasn't like most other pull out couches. It folded down flat so 2 people could technically sleep on it but it was pretty much just a box spring(no padding). I asked the front desk about a mattress or pad to put on it and she had no clue what I was talking about. She offered a new room, which i tried, but it wasn't an issue with the room it was just the design of the couches in all the rooms. Luckily i happened to have an inflatable mattress in my car and it had enough floor space to put it down. If you are trying to sleep 6, I would definitely choose a different hotel or 2 rooms. We also tried to use the pool but the sign was flipped to closed. We asked the front desk again if it was actually closed or if someone just bumped the sign over, but she didn't know and said not to go in just in case maintenance did it. She did suggest we go to the hotel next door which was owned by the same company and so we did that. Also the TV's were very fickle and not very responsive to the remote. There were 3 in the suite and all of them were a struggle. It was nice having separate rooms from the kids though, and having a few breakfast option was nice as well.

Light fixture fell on me. Picture of possibly a Ouija board over the bed. Probably not related to the light fixture incident. Ain’t going back. Woman at front desk in the morning was nice. Woman at front desk the night before wasn't as friendly. Probably still not related to the light fixture falling either. Found out on this trip my lady can repair a tv cause no one else came to do it. I’m just glad the light fixture didn’t fall on a kid. My lady said “it could have probably knocked a baby out” anyway safe travels and stay clear of this shining ass hotel.

Close to family

Simple rooms, but nice size. Plenty of room for our family of four plus our golden doodle. Rooms definitely could use updating. Close to lots of restaurants and shopping (a few minutes drive). Kind of loud night. Walls are thin. We were surprised upon check in by their very high pet fee. $150. Compared to other similar places we’ve stayed, this is extremely high. It would have been helpful to know this price beforehand, as we would have likely chosen somewhere else.

I booked this hotel for a spring break trip to visit family with my kids. One big reason we chose this hotel over others was the fact they had breakfast and an indoor pool. We checked in on Friday evening, and went up to our room and my kids got ready to head down to the pool. Only to discover it was closed. We were told it would “hopefully be open the following day, but Monday at the latest”. Monday morning we asked again and was told the pool was open, and once again went down to find that it was still closed. The second morning there was no breakfast at all, and the third we had to go over to a neighboring hotel to get breakfast. There was food splattered all over the side of the fridge, and the bathroom had stuff all over the walls. It was overall very disappointing and we definitely won’t stay here again.

Accommodating for a family but refrigerator did not work and the place could be a bit cleaner.