Holiday Inn Colorado Springs Airport, an IHG Hotel

It was close to family

Poor policy to not let adults under age of 21 check in because there is a bar on the property. My college kid got stuck with a cancelled flight after checking out of her dorm. I needed a room with an airport shuttle. I made a reservation in her name and paid for it on hotels.com but they wouldn't let her check in. I had ask to talk to the manager and then jump through weird hoops with paper credit card authorization for an incidentals fee that the hotel wouldn't allow my daughter to pay on her credit card. If I wasn't home to deal with this from 1000 miles away she would have been really stuck. Hotels.com offered to give a refund through their chat, but I really needed a roof over her head for the night. Hotels.com chat kept telling me my daughter was checked in even when she was not. I appreciate that the manager allowed a work around, but it seemed pretty outdated and it was pretty obvious my kid was stuck and not going to throw a party or go to the bar. There should have also been a bartender to check her id if she was going to try, so the policy makes no sense.

This hotel was close to family and the salon we had the quince at. We were able to commute fast between place and enjoy our time there, without driving in lots of traffic.

Over the experience wasn’t bad but first warning is the breakfast situation. It is not served by the hotel like most but a restaurant that was par. No matter the amount of guest you only get 2 breakfast tickets per room (we had 4 guest 1 room, me, my husband and 2 children) which you have to pay $10 for at time of purchase on the app, pick up from the front desk and redeem at the restaurant. You only get one choice of food. When using the app it gave an option to get extra tickets to accommodate all 4 guest. After discovering this at the hotel and being told to contact hotels.com, hotels.com told me to take it up with the hotel.. the hotel did make it right and gave us 4 tickets. Then to discover the food was not great. The cleanliness was not to my standards, it could have been worse but it could have been better. Also at one point in the morning someone without knocking tried to open our door. While we were sleeping. It opened but we had the door lock on that kept it from opening all the way. It was quickly shut and we couldn’t find anyone in the hallway when we quickly investigated.

The hotel service was great but we booked to have fun with the grandkids and the pool heater was broke and the hot tub was closed. I had even called a few days before to check that the pool and hot tub were working. We were disappointed that we couldn’t swim because the water was freezing.