Residence Inn By Marriott San Ramon

Had a 2 bed with hide a bed for a family of 5 with dog. Breakfast was great and location / facility great

Pros: City Center close by for shopping and restaurants. Next door is a library, Trader Joe’s, Starbucks and places to eat. Across the street is Central Park which is great for kids. We got the pool to ourselves most of the time. Cons: Dated and dirty! Carpets were filthy which made the kids’ feet black. Curtains and surfaces dusty. Very basic bathroom/shower tub and toiletries. Cigarette butts all over in the parking lot right outside our room. Cable was basic. All the outlets were old and I could not get any of my chargers/plug ins to stay in place. They literally would just fall off. Went to use the microwave and someone else’s nasty old food was inside! Note: staff was 100 percent accommodating. Offered to move us to another room. It was less dirty than the original room.

Wonderful amenities, shower was fantastic and the bed/ mattress—-slept like a baby. Very roomy and comfortable. Breakfast was outstanding, best I have had that was included with room. Only down side was no USB ports for our devices but we managed. Staff was wonderful too!!

We got our room late due to late check outs and late cleaning. They were able to accommodate free parking, but after a long drive and exhaustion, it felt like it wasn’t enough. My key kept deactivating. Luckily there was an extra key. A/C didn’t work well at night. But, overall it was a nice peaceful stay. It was a nice area to stay in for a family.

Welll- checked in at 3:00 and we were told the room wasnt ready for another hour... waited in my brother in laws room. His AC went out... asked hotel to correct the situation... they came into his room 20 mins later-door left wide open because of the excessive heat that was building in room and we had three kids with us. They threatened us with a $300 fine for marijuana smoke.. which was absurd and insulting- we had children in our room AND the door was left open due to the heat but claimed they "smelled it in the hallway" (San Ramon was on an excessive heat warning) They claimed to have an engineer coming out, as another room also had issues with their AC... we asked that they focus on the AC issue... They left.. no fine btw.. they moved my brother in law into another room.. our room was finally ready... they gave us the keys to the wrong room, discovered after we walked into another guests room.. went back to reception, finally got the right room key.. we were settled around 5:00pm Took kids to pool later that night, we were told the pool closes at 10pm, got kids out by 9:55- Noticed a group of teenage girls were allowed to hangout till 11:00pm.. I stay at residence Inns by marriot often, because theyre great places for families. The room was great, $400 for a two bedroom suite. We had family come back to our room after the Service to look over old family photos. The housekeeper was very sweet.. but the staff at the front need to get some retraining. Do better.