Pleasanton Marriott

I experienced one of the most welcoming and friendliest check in process. I remember “Tea,” the front desk employee from my previous stay. And the very pleasant front desk employee who checked me and my wife in is named (I am not making this up) “Sugar”! So Tea and Sugar made our weekend staycation a delightful start. My wife and I have stayed in this hotel many times in the past several years when we visit her family in the area. Sugar assigned us a room with a very nice view of the pool and it made our weekend stay that much more enjoyable. We paid for a room with lounge access and we were pleasantly that the complimentary afternoon snacks now include hot appetizers. Breakfast buffet is always very enjoyable. We enjoyed the fried chicken wings from the restaurant. We are planning to come back with our 2 granddaughters when the weather gets warmer. They both enjoyed their previous stay at this hotel’s pool and restaurant last year.

This was my second stay at Marriott. I look for quiet places to rest. This time it was noisy with a lot of screaming kids and after 10pm, the intoxicated parents were even worse. The breakfast was great, but not sure the Marriott will be my first choice.

This is a staycation treat for our two grade school grandchildren, a newish family tradition interrupted by the pandemic. My wife and I enjoyed our previous staycations at this hotel before the pandemic, so we thought my grandchildren would also enjoy this hotel. Our check in was quick, pleasant and welcoming, thanks to Abraham. Our room clean and comfortable. Bed and pillows provided us with very restful sleep for the 2 nights we spent there. We understand that the pandemic has hurt the hotel industry so we are not very demanding and did not expect too much. Having said that, the previously heated pool before the pandemic now has slightly chilly water but this not deter our 2 active grandchildren from enjoying the hotel’s swimming pool. The hotel has no room service at this time so we had breakfast in the restaurant with limited menu. The breakfast longaniza sandwich was surprisingly very flavorful and satisfying. Our grandchildren enjoyed their breakfasts as well. We noticed that there were only servers and they appeared very busy and stressed. We will surely come back someday soon as we really like this hotel as one of our preferred staycation hotels in the Bay Area.

The property appeared to be experiencing a sold-out condition. There was some kind of soccer tournament going on, teams/kids were everywhere. Still, all hotel staff/team members with whom we came contact, whether in-person or over-the-phone, were very friendly, warm, and professional in both manner and tone. The room assigned was a comfortable size, 2 beds. However, the beds did not appear to have been freshly made to receive new guests. The linen appeared to have been straightened rather than changed as they were quite wrinkled beneath the comforter like the housekeeper was in a hurry and did not change the bedding rather, just made the bed. The foot plate on the in-room iron was dirty. It looked as if a past guest, or guests had melted something on it and was never cleaned off. Once alerted, with apologies the housekeeping dept. brought a brand-new iron to the room. The "closet" though trendy and stylish, was too narrow and small. Though clean, the towels were rough & hard and did not smell fresh and clean. The way the bathroom sink/countertop was designed created a mess when in use, as water pooled on the countertop around the area There isn't anywhere to hang towels after use in the bathroom. Breakfast which was included (eggs, toast, bacon, sausage, potatoes, fresh fruit, juice, etc.) in our stay was good. There was plenty, it was tasty and replenished quickly and regularly. The dining area was clean and tables turne d over quickly. The waitstaff was great!