Villa Montes Hotel, Ascend Hotel Collection

We like the European style of the motel. Staff are very helpful and friendly. I can see they are very tidy and organised. They clean the counters and tables constantly after guests used. Breakfast are nutritious and good, full of variety. Ideal for honeymoon people and family stay as well. I will go back and recommend this motel to friends and relatives.

It was the last night of a family trip with grandchildren and we promised them a swimming pool when we got there we were told poor wasn’t working so we called hotels.com and canceled

I really wanted to like this hotel. The pictures looked beautiful and the reviews were great. My stay wasn't so great. It started when my family and I walked into the room and my eyes were drawn straight to the red beer bottle cap on the black and white tile floor. Could have been an oversite, I tried to give the benefit of the doubt. As it got dark outside I noticed that it was also dark inside. There were 2 lightbulbs out in the room, but it was too late to call someone to change them because my kids were already asleep. When I closed the drapes I realized that they were old and falling apart, they were literally in shreds. So far, not very good. The bathroom was dark too. There was only 1 very dim bulb in the bathroom, not enough to light the room. It was very dark in the shower with the shower curtain closed. Later, I had to get something out of my car in the underground parking garage at night. It was so dark in that garage, many of the lightbulbs were out. It was a bit unnerving not being able to see. The worst part was the air conditioning. It ran all night long, fan on high and it wouldn't turn it off with the remote. The remote showed it was turned off, but It continued to blast. I froze all night and couldn't sleep, the air conditioning triggered a migraine that lasted the whole next day. I would have given it 1 star if it wasn't for the staff. They were very kind and personable, I almost feel bad for leaving this review, but it is my honest review of this property.

We had 2 rooms for a family trip. One of them didn't have the AC working and didn't get fixed. The other didn't have the second TV remote to adjust volume - was fixed. Overall, nice rooms but parking was too tight for a mini van in the parking garage so we had to park on a back street.