Comfort Inn by the Bay

Water was very hot, couldn’t shower, called them they came and said we don’t have maintenance and will come tomorrow AM, no accommodation. Elevator was out of service, only one was functional, line wait time to check in was over 40 min, wait time to get elevator for luggages for check out was 30 min, and when I complained they said you can use stairs, mind it I had luggages and kids with strollers, very inconvenient, not recommended, customer service zero

Loved the location and convenience of this hotel; and that they had a great breakfast daily with free coffee available thru day. I parked our car there for 2 days and left it there feeling it was safe and we walked everywhere or Uber/lifted to most places. I was so scared of driving the steep streets but this is relatively flat off Lombard street right before the inclines!! Staff was small but helpful and kind! Rooms are paper thin walls which was prob the most annoying part… my kids and I would be in bed by 10pm after a long day and we could here the family next to us like they were in our room. The hotel is old but was renovated and felt comfortable and safe… but most of the hotels in the area are old… so I would recommend this to any traveler looking to be in the area - so many great restaurants to walk to and beautiful residential properties!

Stay away! You can find better places to stay in San Francisco, especially for the price. When I arrived the first thing I noticed were stains on my sheets (see photo, looked like bubblegum and body fluids). I called the front desk and they said to come down and pick up sheets and make the bed myself. Wow. I paid for a room with a "City View," please see photo, haha. The hotel and rooms are dated, musty and overall worn out. See photo. One of the elevators is out of order so every time you need to use it can take up to 15 minutes because it is full and you wait for another, and another. I was on the 11th floor and took the stairs. I know this kind of thing happens, but it had been broken for over a week (see past reviews) and I saw no attempt to fix. Huge inconvenience and possibly safety issue (?). See photo and notice bags of trash that were constantly in the hallways. Hot water was gone in the mornings. TV didn't work, see photo. Parking in a crap lot is $30 a night. I met a woman with roaches in a cup heading to the front desk. The breakfast was bad. Scrambled eggs in pools of water. Muffins with blueberries hard as pebbles. Just horrible. The two women at the front desk were nice but overwhelmed. I felt bad for them. I asked to speak to the GM multiple times but he was not available (I think his name is David). I really wanted to like this place, it is near family and conveniently located in SF, but I'll never go back.

Hotel is older and dated but still very nice. We had a King room with the pullout and had a small view of the Golden Gate Bridge on the second floor. Lots of room for our family of 4. There was a great little eatery across the street called Chico’s Pizza. Great menu for American fare as well as some pasta and salad options. We ate there twice. Warm continental breaky in the morning was very satisfying with decent options. We were able to walk to pier 33 and 39, although it is fairly far, however was easy to get to and there are also public transport options very close.

Great for families

The hotel was nice. Staff was excellent. The rooms could have been a little nicer. The water for the shower only had very hot water. We had to pour could water from the sink into the bathtub so it would not burn our children.

The area has a lot of homeless people hanging around making it unsafe to park our car with our rack where we can’t get into the more secure garage. Room couch has a RUSTY couch with mattress that has holes and coils sticking out of it. Holes in couch fabric as well. Very unappealing to try and sell as a place to sleep for our teen! There’s only one super friendly kid working the front desk all by himself. Couldn’t bring myself to complain because he is trying so hard and is so sweet. But Comfort Inn peops you can do better than this for as much as I paid.

We had a great stay here of four days are so. I was initially reluctant to join family here and was going to pay more to stay at our Boutique Hotel of Choice in San Fran. I'm glad I ddin't. While the room is somewhat basic, it was spacious enough for our needs. The view was brilliant. The maid that cleaned and provided us towels etc.. whenever we needed was extremely nice as were all the Front of House Staff. I'd really come back here over most of the Hotels in the area. Cow Hollow isn't the most central location, but is right by Fort Myers and a bunch of cool stufff.

We stayed there for 6 days with our adult children joining us for four of the days. We all agreed that it was a very comfortalbe and well kept hotel with a good breakfast to start the day and tea and coffee and iced water available throughout the day. The location was great, a short walk from Fisherman's Wharf. We would definitely stay there again and would have no hesitation in recommending it to anyone.