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Omni San Francisco Hotel

4 1/2 star hotel
Kids stay free
Connecting rooms
9.6/10 Exceptional
(1083 verified Hotels.com guest reviews)
See verified family reviews (13)

generated by AI based on family reviews

Overview

Omni San Francisco Hotel is a great option for families. Guests consistently praise the friendly and helpful staff, who go above and beyond to ensure a pleasant stay. The hotel is conveniently located within walking distance of popular attractions like the Embarcadero, Ferry Building, and Chinatown. While some reviews mention the early closure of the restaurant and bar on Saturdays, the overall experience is positive, and families appreciate the comfortable rooms and welcoming atmosphere.

Guest highlights

The exceptionally friendly and helpful staff
The convenient location, within walking distance of many attractions
Comfortable and clean rooms

About the hotel

Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a conference center, valet parking, and a business center.

Nearby attractions

Omni San Francisco Hotel is located in Downtown San Francisco, a neighborhood in San Francisco, and is near a metro station. Golden Gate Bridge and Grace Cathedral are local landmarks, and travelers looking to shop may want to visit Pier 39 and Embarcadero Center. Looking to enjoy an event or a game while in town? See what's going on at Oracle Park, or consider a night out at SF Masonic Auditorium. Sailing offers a great chance to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby.

Popular amenities

Family friendly

Free cribs/infant beds
In-room child care (surcharge)
Laundry facilities
Microwave (on request)
Mini-fridge

Wifi

Available in all rooms: free wifi and wired internet
Available in some public areas: free wifi

Food and drink

1 bar
1 restaurant
Cooked-to-order breakfast available for a fee 6:30 am–10:00 am on weekdays and 7:00 am–11:00 am on weekends: usd 9-22 per person
Room service available

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Wedding services

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Braille signage
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Wheelchair-accessible path of travel

Things to do

24-hour fitness center

Conveniences

Atm/banking services
Ballroom
Banquet hall
Elevator
Front-desk safe
Gift shop/newsstand
Reception hall

More

Smoke-free property
Tv in lobby

Nearest Airports

Airplane
Metropolitan Oakland International Airport
18 km from this hotel
San Francisco International Airport
20 km from this hotel
Norman Y. Mineta San Jose International Airport
63 km from this hotel
map

Reviews that mention...

Family Reviews

for Omni San Francisco Hotel
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

13 reviews

Review data

5 star reviews

62%

4 star reviews

15%

3 star reviews

15%

2 star reviews

8%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Omni San Francisco Hotel

Showing 1 - 10 of 13 reviews

Latest reviews (13)

C

Christy

24 Apr 2024 - 28 Apr 2024
reviewed on expedia

5 out of 5 stars

This was a wonderful hotel with excellent staff and accommodations. It’s in a great location walkable to the Embarcadero, Ferry Building and China Town. They do allow pets which is nice for our fur babies but be careful to ask for deep cleaning if you have allergies. The restaurant and bar close very early on Saturdays so plan accordingly. The front desk staff are very friendly and accommodating, making sure we had an enjoyable stay.
N

Nancy

21 Mar 2024 - 24 Mar 2024
reviewed on expedia

5 out of 5 stars

The hotel decor reminds me of beautiful hotels I stayed in as a child in San Francisco. It is well maintained and has all the amenities I needed. The staff is incredible. They anticipated all my needs, were personable, informative and very helpful. Every single staff member went out of their way to make sure my stay was perfect.
Y

Yee Wah

6 Feb 2024 - 13 Feb 2024
reviewed on expedia

5 out of 5 stars

The hotel was nice, clean and quiet. Location was in the city of SF, near everything. Will recommend to family.
S

Sylvana

21 Jul 2023 - 24 Jul 2023
reviewed on travelocity

5 out of 5 stars

The staff at Omni hotel were so kind, professional, and welcoming. I would recommend the Omni hotel to friends and family.
D

Debra

29 Jun 2023 - 1 Jul 2023
reviewed on travelocity

3 out of 5 stars

My kids loves the daily cookies and milk that was brought up to the room.
S

Sujal

19 May 2023 - 21 May 2023
reviewed on hcom

3 out of 5 stars

This was our third stay at this hotel in about a year. We like the location. In the last instance in June 2023, we booked two rooms for the family. The hotel receptionist was not aware of my gold status and did not offer the gold member benefits. For example, a free drink per guest at Monte's Bar was offered including free Wi-Fi access and better room locations during the first two visits. In the third/last visit, we were not offered any. When we asked why, the receptionist feigned ignorance. We asked him to check our gold status after which he offered us the free wine coupons. When we reached the room, there was no free Wi-Fi access. After calling the desk, we managed to get that for one room and not the other. Very disappointing. We will likely not return there again.
L

Leliana

8 Jun 2023 - 11 Jun 2023
reviewed on travelocity

4 out of 5 stars

I like that they brought cookies and milk my my children but there was no mini fridge or ice bucket. Also parking charges are very expensive
T

Tina

22 Jul 2022 - 24 Jul 2022
reviewed on travelocity

2 out of 5 stars

We booked a room with double beds, but when we arrived they said that they overbooked those rooms. The staff had to put us in a room with one king bed and then rolled in a cot. The cot was uncomfortable so sleeping on it hurt my back. I did not rest well at all. The room was too small for our party. We booked a room with two beds because there were three of us. Trying to squeeze into a small room was not pleasant. I'm grateful I found a sitter and did not bring my baby. I could not imagine how that would've worked out. The staff were great, the facilities were fine, but the booking process was terrible. I begged for a room with two beds and the staff said they couldn't do anything about it.
v

victoria

10 Jun 2022 - 12 Jun 2022
reviewed on travelocity

5 out of 5 stars

Omni SF has the most friendly and helpful staff. They really made our stay. My family thoroughly enjoyed being at the property - my son said his favorite part of the weekend trip was the hotel...
D

David

12 Jun 2022 - 13 Jun 2022
reviewed on hcom

5 out of 5 stars

Did a family road trip with my 21 mo daughter. Staff were very friendly and helpful in all aspects of our stay. Room was very comfortable and clean. Staff provided dinner recommendations and were very nice to my daughter.
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