Holiday Inn Express Hotel & Suites San Diego-Sorrento Valley, an IHG Hotel

This hotel is great! It has a nice breakfast area! The room was clean, updated, and nice. The staff is so friendly, every one of them! One of my kids left their suitcase behind and we got that important call from the very sweet woman (I wish i could remember her name) at the front desk and it saved us. We were an hour away and set to fly out and thankfully they had cleaned our room shortly after we left and discovered and she called until she got ahold of me to let us know about our suitcase. We were able to turn around and grab it. SO GRATEFUL!!!!! THANK YOU AGAIN!!! Wonderful hotel, even better staff!

Booked this hotel for our family trip to go legoland and seaworld for its convenient location. Overall hotel was great. The Hotel was in the middle of renovations. Our room was not vacuumed and dirty and the lady checking us out (older Asian lady) was extremely rude to my wife checking out. Overall it was a good experience besides the two issues. Kids loved the pool and breakfast was good.

Very safe and family friendly

Great location for our family trip to San Diego. We went all over the city and even up to Anaheim and felt safe, comfortable, and close to everything we wanted to visit.

Only stayed a night and it was absolutely chillin for that purpose... Just needed to be in that region for a night before relocating to another part of San Diego. It was an easy and quick check-in, clean room, nice bathroom, good beds, plenty of parking. Currently they are redoing the breakfast area, so they are serving in a meeting room. Breakfast goes until 930. Went down just before 9. Yikes. Place was packed and they had almost run out of food. Poor worker was getting run out of the room by cranky families pouring in. With no place to sit, I grabbed a bowl of Cheerios and bounced. My wife hung around a bit and said it got worse. I doubt they'll have any problems once they get the renovations done, but for now it was somewhat humorous to see the reactions. Stay was good though. If I had reason to be in the area, I'd stay again.

Last minute booking with the family. It was a really good location and super friendly staff. Best part Starbucks and Jersey Mike’s right in front of it

Eli at the front desk was great. The price for value was good too. It is a little dated, but the staff's friendliness made up for that. Breakfast for us and the kids: perfect!

Starbucks and other food options available near the hotel. Breakfast included was good ... kids liked the hot pancakes and cinnamon buns. Staff was friendly and room was spacious.

We went to La Jolla before the kids started school bc they enjoy surfing there. We were pleasantly surprised by this hotel. It was clean, comfortable, and had a small breakfast included. There is a starbucks and Jersey Mikes right across the parking lot as well. We will definitely book this hotel again.

Complaint Regarding Invasion of Privacy at Holiday inn zip 92122 I am writing to express my deep concern and disappointment regarding a distressing incident that occurred during my recent stay at your esteemed hotel. It is with great dismay that I bring to your attention the unauthorized entry into my room by a member of your front desk staff, an hour after our check-in. Upon our arrival, my family and I were looking forward to a comfortable and private stay at your hotel. However, our experience was marred when the aforementioned staff member entered our room without our consent or prior notification. The invasion of our privacy is an unacceptable breach of trust, and we were deeply unsettled by this violation. We were astounded by the staff member's explanation that he thought the room was not cleaned up, especially since he was the staff who had just checked us in! It is perplexing and frankly improbable that anyone would justify such an intrusion based on such a flimsy assumption. We believe that proper protocols and procedures should have been followed, ensuring that staff members have accurate information and explicit permission before entering occupied rooms. As valued guests, we had expected the utmost professionalism, respect for our privacy, & adherence to the highest standards of hospitality. However, this incident has left us feeling violated and betrayed. It has cast a shadow over our stay & significantly impacted our overall impression.