Homewood Suites by Hilton Chula Vista-Eastlake

I am very thankful to have a place to allow enjoyment of sorts for my family, but the property needs improvement. Shockingly, they’re a new build, too. The building hosts two hotels, each with different standards of cleanliness. Forget about calling the hotel—both times I desperately tried, I ended up in either the Philippines or India. Leadership here ja not the best

I loved the hotel and I was told I could extend my stay as long as I did it before check out. When I went to extend it they told me there was no availability. I had to go to smaller room which was very inconvenient for my family. They told me to come extend my stay and let me down.

This place was pretty unique. One side was the Hampton inn and the other Homewood Suites. We stayed at the Homewood suites. We are a family of 4 with kids at age 5 and 1. There was plenty of room for all of us and the kids to run around without feeling cramped in the room. The bed for adults and the sofa sleeper for the kids. The kitchen just made this whole place feel even more at home with a full size refrigerator, induction stove, microwave, sink, and essentials. We enjoyed our stay.

I stayed here with my daughter since my husband was working on renovating our floors. I expected better since the hotel had great reviews. The hotels felt understaffed with frustrated employees checking people in. I asked for dish soap and I never got it, hours later I had to call again to get it. I also told them they had ran out of towels at the pool, I waited in the lobby with my soaked up 5 yr old until they gave me one since they never took any out. The people were nice, but seemed stressed attending to the guests over the busy weekend. The pool area wasn't clean, with used up masks on the ground and trash by the bushes I was disappointed. I stayed there two nights and I did not see the pool get cleaned, the next day the pool was leafy and it even had bundles of hair (yes, hair). This is supposed to be a family friendly hotel and some guest would play loud music on personal speakers which I find inappropriate, but there was no one inspecting the pool area. I honestly regret not staying at the Residence Inn for $10 bucks more a night.