Holiday Inn Express Hotel & Suites Hesperia, an IHG Hotel

Place was nice, close to town, food and stores. Super pet friendly. Pool is a little on the dirt side but understandable because it’s winter. My kids still had a blast. We would stay here again

We have stayed at this location a few times, it’s family friendly and close to restaurants and shopping. The staff is always very nice and accommodating. Will definitely stay again.

We rented the family room which was amazing. 2 separate quarters, 2 full baths, there was one problem. Maybe a couple very insignificant. There should be a light installed over the coffee area because trying to make a cup of coffee in the night was very hard that. Closet that holds the microwave and coffee machine is extremely dark. Putting something in there, would really help. Wanted to compliment the night desk staff who tried desperately to get our TV fixed. ,which never happened, but the effort that they put in was commendable and appreciated.

Let’s begin with check in. I got off the car myself to check in and the receptionist was rude from the get go. Before I could even speak she rudely informed me that she doesn’t take any prepaid cards only credit cards and I asked if my debit bank card was ok and she said as long as it has funds. After that I asked if a crib was available for our 9 month old baby and she said that they’d have to look and she never did nor did she help us get more towels sent to our room. Pool was out of order. The rooms and hall ways were filled with mosquitos and the room was so dirty that my toddler was trying to eat left over snacks off the floor. We wanted a place to relax but instead we crossed the street to target to buy cleaning supplies to deep clean the room that my children husband and I were going to be sleeping in for two nights. I would have left but no other hotels had a room available and it was to late to go home since we come from Los Angeles

Unfortunately, our experience was mediocre. Across the hall from our room was a family that we believe were living there with 4 large dogs. The pullout couch mattress was so stained and dirty. The best part was the breakfast. The lady overseeing and restocking breakfast was so good! She kept things stocked and made sure everything was very clean.

Weve stayed here many times & enjoy the friendly staff, clean and comfortable rooms. We visit family quite frequently through the year so we don't have to drive down tbe hill.