Hampton Inn & Suites Sacramento-Cal Expo

We had an overall nice stay for 5 days. When we arrived, we did not receive a room key because they said there was a computer system outage. Still no key the second day, so each time we needed to go to our room, the staff had to walk us up to our room and open the door for us. Third day, the issue was resolved. Talking to family staying at other hotels in the area, there was no computer system problems for them. The room was very clean. The air conditioning during the very hot week worked almost too well as the room remained chilled (my wife’s preference). Something had spilled on our bed after the maid service had come around, so we informed the front desk and they sent a young lady up right away to change all of the bedding. Parking was a bit of an inconvenience. For two of the nights we had to use the parking lot of the hotel next door because the small lot was full. Half of the lot was taken up by EV hook ups, of which only a couple were being used at a given time. Besides the issue of the room key and the parking, everything else was excellent. We would stay there again if we were in town.

The unfortunate part of our stay is that the fire alarms went off at 2am and all the guests had to evacuate the building. It meant for an exhausting night after a long day of travel. Somehow in the shuffle of sleepy kids and the panic of rushing out of our room we misplaced one of our bags that had all of our passports. This is where the amazing staff at the Hampton came in to save the day. We had checked out of the hotel without realizing we were missing the bag with all our documents to travel out of the country. When we realized hours later we called the front desk and Sheila was so sweet and just went above and beyond to help us. She checked the room personally, went to the laundry to see if it was there, treated me so nicely when I was in an absolute panic, and was patient even though I called her back 3 times. Through her diligence she ended up tracking down our bag that the security guard had picked up from outside (where we had accidentally left it in the middle of the night). We were able to drive back to the hotel and retrieve our passports before we left the country. We were so grateful for the security guard and for Sheila and how they handled this and kept our belongings safe until we could get back there. Such great employees! Thank you!