Holiday Inn Express & Suites Elk Grove West I-5, an IHG Hotel

There was a screaming baby at all hours (but you cant help that)

Pros: beds were comfortable. Room was dark & quiet. Breakfast was convenient. Only hotel that had a last minute room for a family of six. Cons: not very clean…especially bathroom (dirt & hair in all the corners). AC didn’t work well. No bedding for pull out bed. TV signal was poor & didn’t have many channels.

Problem: We finally got back to the hotel, and went up to our room which was on the 2nd floor, room 213. Everything was perfect up until I started my shower. I pulled the shower curtain and to my surprise I see a bug. It was noticeable because the curtains were white and this bug looked like an light red/orange/ brown color. I immediately yelled for my husband to come look. It was a bed bug. I tried to kill it but it kept crawling and seemed like it was trying to fly. We googled how bed bugs looked and it was definitely one. I grabbed it and told my husband to flush it. My husband went to talk to front desk to let them know. Front desk said the hotel manager is not in the office and for us to wait until tomorrow. He could accommodate us another room but if we want a refund we would need to wait until the manager is in. It was already getting late and having 3 small children, we decided to go to another room and hoping there wouldn’t be any more bed bugs. He eventually gave us a new room which would be on the 3rd floor, room 300 and a king suite instead of our standard suite because that was the only room available. He also handed us plenty of extra towels and a linen. We thought that it’s ironic because there’s a problem, he somehow now has extras to give. When we got to the new room, it was a standard suite which we didn’t mind because we need the double beds. We immediately noticed the coffee table was lifted as if someone had just eaten from it. Read the rest on yelp.

We were here for 2 nights. Our family had 3 rooms. We were disappointed the pool was unavailable but otherwise thoroughly enjoyed our stay. The front desk person Linda (who was new) went above and beyond to make us comfortable. I asked her many questions and she helped us with everything!

The staff that works the front desk are kind and exceptional. The beds were very comfortable and the linens were clean enough but had some stains on them. The ceiling and headboards had some stains as well as the couch which I avoided. My sister found a roach inside her refrigerator. However, the manager made sure to get ahead of any bad reviews by telling us that there was only one cleaning person and everyone else was sick or quitting. The check-in time given by Expedia is different from that of the actual Holiday Inn building. This created some tension. The manager had poor communication skills and was prone to ranting about how overwhelmed she is. I was afraid to use the swimming pool due to the lack of staff. The guests next door to me and above me and my family were from a different time zone. Their waking hours were during the night and they allowed their children to run, jump, and scream throughout the hotel. One child tried to break into my room and was clawing at my door in the middle of the night. Even in the day time, the children were without an adult in the lobby playing on their devices at maximum volume. I didn't sleep well for my entire stay. I don't know why they would allow this family to stay and ruin the entire hotel experience for all the guests. I can let some things slide considering the economy. But this rowdy family not getting kicked out was the last straw. This was my worst hotel stay ever.

Partway through a very long road trip, we had to take a break and stay overnight at a place. Booked same evening. Arrived tired and disheveled but the staff were utmost professionals and very courteous. The beds and linens were very fresh feeling and comfortable. The complimentary breakfast was delicious and had something for everyone in the family, including their dietary restrictions. Would stay there again!

Upon arrival, at 5pm, our room was not ready. My children has been in the van for over 3 hours and they couldn't rest before going along with my schedule.