Hilton Garden Inn Palm Springs - Rancho Mirage

The room and hotel were overall clean. However the carpet on the first floor - especially outside the elevators - is seriously rippled and waiting for someone to trip and hurt themselves. The fitness center was out of service our entire weekend stay. And unfortunately, a 3:30am Saturday morning a fire alarm went off which was very loud and chaotic with 2 young kids in tow. Then 2 hours later at 5:40am we were all awakened by a loud banging sound. We went into the hallway to find a staff member filling up buckets and ice (with no care or the noise she was making). She stated that the ice machine on the first floor was broken. Somehow, she was able to get the rest of the ice much more quietly. Outside of that, the staff at the front desk was overall very nice.

It was a relaxing evening with my family. We had a good time together in the pool and jacuzzi. The staff are very friendly and accommodating. Restaurant are close by

I liked that I convenience of the fitness room, and that there were breakfast and dinner provided here. The staff was also very welcoming and polite. I would definitely return to this hotel and recommend this place to friends and family.

it was a pleasant family vacation.

Upon arrival my room had a horrible smell! Maintenance came put some very strong chemicals down the drain and gave me room spray. I was trying to put my baby down for a nap. I complained a second time and I was finally moved to a different room. If I hadn’t have booked this through Expedia I would have asked to be compensated!

Close to our family property.

The staff was super amazing, thank you all. Went out of their way to help us with milk for our baby. The room was alo nice, beds a little hard but overall a great stay.

We made a reservation 3 weeks prior to our stay. When we arrived at 10:30pm we were told the room was the last one they had, that they had sold out. While we had reserved a room with 2 queen beds, we were told that they only had a king bed. So we requested a roll away which they did bring up. We were shown to a room that was very warm. We switched on the AC which started to blow semi cool air. Within 30 minutes it was clear that there was no working AC in the room. We called and asked for a different room -none available, so we asked for a fan. When maintenance brought it, the gentleman said, "wow, it is warm in there i can feel the heat of your room blowing into the hallway". We called the desk again to ask about another room, they said they would comp us. There was no offer to fix the AC or surprise that it wasnt working. It was very clear that they had knowingly put us in a room with no AC. The room was at least 85 degrees all night. We couldnt even open the window because there was no screen on it. Shameful practice, horrible treatment. Hilton should be ashamed of themselves. The greed in renting out every last room in Pamllm Springs in 95 degree weather when they know a room doesnt have AC. We came for my son's golf competition, if only they would reuimburse us for what will be a difficult day for a kid who barely slept because he was sweating all night.

All around very pleasant and enjoyed our stay, the one and only one throw us off and even have to change our second day stay was the disgusting look and unwelcome when I went to eat breakfast. My wife and kid where eating there breakfast, when I arrived and was given the menu, I told the lady to add it to my wife’s order and we had prepaid for our breakfast, immediately her facial expressions changed. I didn’t want to creat a sin but I asked what’s going on, the server called another one to check it out had a little kind of meeting while I was listening and then no problem I just had to add it then with your wife’s order… and walk away… I called her back and told her, I shouldn’t be treated this way and if she wants to charge me again she should just ask me to pay not trying to humiliate me in front of other guests like that. I felt like we were profiled for no reason with that disgusting look and the way they questioned how many person can eat on prepaid breakfast, like we didn’t disclosed we were three guests. I am glad I didn’t stayed the second day there in contest of the humiliation that my family felt.

Liked the property however, my room started getting cleaned before I checked out!! I went out to breakfast and planned to go back to the room to rest before leaving, but when I got back to the room at 10:15am, housekeeping was already in there and the sheets were already off the bed. I had already taken everything to car but I never said I was ready to go. Told the front desk and all they did was say sorry. It’s bad enough that check-in is after 4pm and most hotels charge for a late check-out…is there a partial reimbursement for early check-out since I didn’t request it? The other weird thing was the tv…lots of channels but the guide was not an interactive one. Had to go to channel 70-10 to find out what was on tv, then had to remember the 4 digit channel. The parking area at night was dark. Staff told me to park in front because back was dark. Well the front was dark too. The only entrance to the hotel was through the main entrance. The room key didn’t work on the side doors, which made it inconvenient. I didn’t try going to the pool because it was too hot overall, but the family said the pool water was really warm to actually enjoy.