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Tomasz
20 Apr 2024 - 21 Apr 2024
reviewed on hcom
5 out of 5 stars
First time staying at this hotel and definitely will not be the last. My family and I loved it. They had me at check in with the amazing customer service and the rest was just icing on the cake. Clean, very spacious room, amazing view (had ocean view from side of hotel), and most important for me is water/shower pressure which was perfect.
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Matthew
10 Aug 2023 - 11 Aug 2023
reviewed on orbitz
3 out of 5 stars
Property itself was beautiful with an immaculate view of the ocean. Location is prime with being in walking distance of a lot of attractions of HB. Amenities, at least the ones I requested, were not accurately depicted on the website. This hotel prides itself by being dog friendly but services for dogs were severely underwhelming. The dog VIP package we requested promised a dog bed and dog bowl and a welcome gift for our dog (as stated on the website; 9/9/23) but we did not receive any of these items. We did not bring his bed or bowl because of what the website said and we were extremely disappointed that the hotel didn’t live up to what was stated on its website. The dog park was also extremely underwhelming and dirty. When we took our dog to the park, there were dried feces on the astroturf. This poses a health hazard for all dogs and it didn’t seem like a concern to the hotel to keep the dog park clean. We would recommend walking your dog down PCH much more than visiting the hotel’s dog park. We also ordered the fruit welcome basket. The fruit was delicious and the service was friendly and timely, however, the amenity did not look as appetizing as it did on the website. Finally, it was a major inconvenience that the hotel only offered valet parking as that is not our preference. This hotel is perfect for couples getaway weekends and family vacations, however, if you’re looking for the best experience for your dog, we recommend looking elsewhere.
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Jeffrey
3 Aug 2023 - 6 Aug 2023
reviewed on hcom
4 out of 5 stars
The property, pool, food, beach proximity and amenities were all great for solo travelers or families. While it is great that the resort is pet friendly, the beach and dog combo can linger in the rooms. My room had a strong smell and housekeeping did their best, but unfortunately is lingered. I would suggest giving your room a good whiff before settling down. Looking back I should have had the room changed right away. Otherwise, the place is great and I'll return (with my nose ready).
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cheryl
3 Jul 2023 - 8 Jul 2023
reviewed on orbitz
5 out of 5 stars
Had such a great five night stay that we came back the next week! Spectacular vantage point to enjoy the fireworks! Will make this a family tradition!
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patrick
3 Mar 2023 - 5 Mar 2023
reviewed on hcom
5 out of 5 stars
Very comfortable for the kids. Great location.
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Cory
10 Oct 2022 - 11 Oct 2022
reviewed on orbitz
4 out of 5 stars
The view was nice and it didn’t cost an arm and a leg. Perfect for family’s too.
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Linda
15 Aug 2022 - 17 Aug 2022
reviewed on orbitz
5 out of 5 stars
Lots of extra touches that made our time very special. Fun and attentive staff. Rooms and grounds very clean and stylish! There were family oriented areas as well as a rooftop bar for adults, and shopping very close. Great food, and a mid century pool area and it is across from the beach!! They truly thought of everything to make our stay super!
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Juliana
18 Aug 2022 - 21 Aug 2022
reviewed on orbitz
5 out of 5 stars
Comfy rooms with a stunning view of the ocean. Their swimming pool is great, with a small area for little kids, which was a big plus for us. We had a hard time using one of their restaurants, as the service was low, the food was pricy, and the quality was just okay. But you can check all the other restaurants nearby, most of them are within walking distance.
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Tara
13 May 2022 - 16 May 2022
reviewed on orbitz
5 out of 5 stars
We had a great experience. The location is perfect for dining, shopping, etc. We traveled without children this time but the hotel is very family friendly.