Terranea Resort

an arrival is always asked for a quiet room. We replaced by the pool and we’re in a room where the air-conditioning machine was broken and making sounds all night. Woke up with screaming kids by the pool. The advertising of 24 hour room services is a joke because half of the items on the menu were gone and as a chef after checking in looking forward to room service and not having anything available. That was decent was incredible. In addition once they brought the food, they forgot some items. You were not able to buy a cocktail so if you want you have to buy a whole bottle and it’s a premixed drink and it taste awful and they want to charge you $50 for it. in an awful experience, the room didn’t even have proper temperature. It was extremely loud and it stunk in there when we got into the room. It was like 80° and it smelled bad too. I’ve been to this property for many years and it’s gotten worse and worse. Every time I go there I will not be going back here. I am a cater I live in Lunada Bay Palos Verdes Estates I’m a local and I’ve sent to Renee at least 200 clients plus this was a absolutely disappointment experience and the worst part of it is they just wanted to throw 100 bucks back at me. Nobody wanted to validate my experience. In addition, upon arrival, they charge this for the room all over again and now they’re keeping our $888 for 10 days after paying and advance through you. And then they said they could not help us or reimburse us for anything because we used u

This Hotel doesn’t have Bibles in their drawers. I felt very sick after we ate at Nelson’s. We left the property instead of staying the night as a result. It was loud with lots of kids voices in pool.

Our favorite family getaway in California is Terranea Resort!!! The beautiful nature & ocean view, the pools, the amazing spa and all the great restaurants… It’s only an hour and a half from our home and it feels as if we flew out of the country to Spain or Italy. We love this place and we’ll continue coming back again and again forever & ever!!!

We went to a family wedding! The staff is “A” plus.

Such an amazing resort. So kid friendly, but if you want to have an adult stay - it’s possible too. Love this place. Would definitely come back.

Room was unclean- toiletries lacking, no lotion, body wash and shampoo almost empty. Bed was unkempt when we first checked into the room. Bed frame and room table had marks from spilt fluids that weren’t even cleaned. I have been coming to Terranea for short getaways for a few years now but this is the worst I have ever experienced. It took more than 30 minutes for our luggages to be brought into the room despite notifying front desk that we have an appointment that we are trying to make. I have recommended Terranea to a lot of my friends but now I no longer feel confident sending any of my family and friends here

Very unsatisfying! Beautiful hotel and great location but.. We booked an ocean view room for our family of 3 with our 11 months old, and when we arrived, the room wasn’t fully oceanview although we paid for it instead, it was a partial ocean view which you had to go inside the balcony to see the ocean. Otherwise you would see other rooms as a view! We mentioned this and they said this is it you cannot change the room because they don’t have anyone available!! On the other hand, while we were sleeping, of course, with the baby in a room there was this alarm o’clock. Dad ring three times in the middle of night for no reason and when we mentioned this to the front desk nobody did any accommodation! 3- although I emailed many times and call the property before our arrival and asked for a creep to be in the room. When we arrive. We had to wait two hours for them to send us a pack and play

Perfect place for our family!!

Amazing location with incredible ocean views for a memorable Thanksgiving family vacation! Our 12 and 15 year old loved the pool with water slide, lawn games, and fire pit. We enjoyed the gym, long walks around the property trails, beach cove exploring, and visiting with friends and family at Nelson’s restaurant. There was live music in the lobby lounge every night and festive decor. My husband and I loved waking up to coffee on our ocean view balcony each morning. Great family memories at Terranea.

Catalina kitchen continues to be disappointing - expensive, long wait times and poor quality food. The hostess could be more welcoming. Room service is a great option for families looking for breakfast and easy dinner.