Residence Inn by Marriott Cypress Orange County

If you have a young baby, don’t book this place. They don’t want to help you to get a pack n play and they will blame on you for everything going wrong. I got the packnplay the first night. But because the fridge was super loud, we changed room the next day. I borrowed the packnplay from the hotel, I left it the old room and simply thought I can get one in the evening. However, after I got the room at around 8 pm that night the first thing I do was to call front desk to get a pack n play. The front desk lady said because all packnplays are in storage, only room cleaning people have the key and they were all off work. So I can’t get the pnp. I asked if anyone has back up key, or if she can call anyone who has the key to help. She said no one has the key and refused to help. I also asked if she can ask nearby Marriott hotel, we can pick up ourselves. She refused to help. And then she started to blame on me not to bring the pnp with me from my first room. I said no one told me that. She replied it is not their responsibility to tell me I need to bring it with me and it is not their responsibility to give me another one because they gave one to me last night. So then what is their responsibility? She then blame on me that I didn’t call them early enough so the room keeping people are still here. Do I have to know all their schedules to be qualified to stay there? We finally had to buy one from target so my son was able to sleep.