Hampton Inn & Suites Lancaster

We needed a hotel for one night, family member recommended this one…arrived early, was able to check in…room was very nice, clean. Would stay again… Small issue but not really big deal…please use deep pocket sheets…my husband woke up with the fitted sheet wrapped around his upper body.

I booked a Suite and they gave me a smaller 2 queen bed. They said Expedia over booked them. Makes no sense as i booked weeks in advanced... they charged me for a Suite and said the 2 queen bed they gave me was the same price. Didnt want to argue as my family and I needed to get ready for an event we were in town for. Will not consider staying here in the future or use Expedia for traveling services.

I was in town for a family member's surgery, and at first entry, I was concerned about staying here because it was so empty, and I know crime in the AV is high. The general condition of the hotel is run down and not clean like you would expect from the Hilton brand. The shower floor was stained and dirty looking, like it isn't regularly cleaned or sanitized. The elevator floor was very dirty and the hotel brand advertisements/decals were peeling from the walls. The front desk staff was nice, though also not projecting the level of professionalism I expect from a Hilton brand hotel. The room was freezing when I got in because the window was open a bit and the cold November wind was blowing in, which makes me wonder if there was smoking/odor in my room prior to my stay. Thankfully, the bed was clean, and the evening was quiet... but I won't be staying here again.

The customer service was outstanding. I was stay in hotel because it was the closest to the hospital where my daughter had loss my first grandchild in childbirth. And was also fighting for her own life. Peter, Brittany and Veronica were very supportive getting us a room. We had accidentally made a reservation at comfort inn, who was absolutely horrible. When we realized that we made a reservation with them we asked for a refund and they absolutely refuse. We then said OK will stay for one night and go over to the Hampton Inn tomorrow we ended up leaving that same night because they had roaches in the bed. We left middle of the night and got to your hotel around midnight. Peter was very helpful making sure we were comfortable and that we got a room. In the morning when we got up to go to the hospital to see my daughter, we didn’t know that the breakfast closed at nine but Brittany, made sure we got some breakfast so that we can go on with our day. Which turned out to be one the worst days of my life. So please give the praise they deserve.

Our family came into town for a funeral and caught a room here for the night this place was very convenient, clean, quick check in, complimentary breakfast and the staff were excellent. Thank you for our stay.

I thought it would be better but the carpet needed cleaning. We opened the window to let the room air out. Tried Febreeze and Lysol, kids got sick. Although the location was closer. Stores were close by

It was a great place. The room was big for 3 adults and 2 children. Great experience.

It was very nice, modern, clean and very comfortable. My family and I really enjoyed our stay. There unfortunately was an incident in the room next to us, but the staff handled it quickly and professionally. Definitely coming back, this is our hotel in Lancaster. :)

My family enjoy it

Customer service was awesome. We came to visit family. We where able to check in early. Which was great. We drove from Nevada. All and all. Would stay again...