Homewood Suites by Hilton Fairfield-Napa Valley Area

I have stayed at other Homewood Suites but this by far is the WORST. I specifically asked not to be at the lower level and in an accessible room. When we arrived, we were placed in the lower floor and in accessible room. The general manager Tamara Jones informed us that they were completely booked and the only other room that was a one-bedroom suite on the upper floors was not available because the AC was not working. Ms. Jones had an attitude with me. Perhaps, she was upset because I interrupted her from babysitting her 4 year old granddaughter. When we arrived to our suite, the suite was hot. We were told that the AC was turned off but should be working. After 4 hours, the room was 85 degrees. When we informed the front desk (by the way our suite had no phone) that our room was hot, the front receptionist told us that he can't do anything. Our options were either sleep in a hot room or sleep in our car. We were forced to sleep with the windows open and hear all of the outside noise (people talking, cars, dogs barking, freeway noise, slamming of front door, etc) and waking up by 5:30 AM since the sun was hitting our bedroom window. The next day, we were moved to a different one bedroom suite. Our suite was next to a suite who has 2 big dogs. The dogs barked all night and early morning. Obviously, we could not do anything since the people occupying that suite were gone. We will never stay at this location.

Nice place for a trip with the family. Was there for a Little League Baseball Tournament so it was nice that all the boys were able to hang out and play basket ball, swim and run around a bit outside while we BBQ'd. Good time and great memories made.

This is a great family hotel. Traveling with 2 young boys, they loved having their own rooms and beds. Its a clean and spacious room. Does need little updates in the room.

We previously stayed at this hotel, and we enjoy the amenities. The pool was under renovation, but we were allowed to use the pool at the neighboring hotel which was nice. The little basketball court was perfect for us to play with the kids. The hotel itself, however, was a bit run down, more than I remember. The paint on the bathroom ceiling was peeling, and the a/c in our room did not work (I called for someone to come look at it but no one showed so we just went to sleep. It was late and we were tired!). Breakfast was good and there was a variety of food for all tastes. Overall it was “OK” this visit. We will most likely stay at the neighboring hotel in the future.

This hotel has complimentary dinner (one light option), wine and beer every week night. Definitely catering toward business travelers. It also has a larger breakfast that was included. We had our kids with us and they loved the pool.