Hilton Garden Inn Fairfield

It was a rough start. My family was placed in a room with a/c that doesn't work. We were already settled in the room after that 10 hours on the road and with two small dogs, then we realized there's not a cool air blowing from a/c. I called FD and they sent someone to check on the a/c and tried fixing it, an hour later and it still did not work. I called again the FD and spoke with Leilani and requested to be moved to another room in the same floor (1st) but she said there was no availability. It will be on the upper floor. I've lost my cool when she said she could checked me out for the night and I can find another property. Man, my fam was up since 2am, driving on the road for 10 hours, tired and hungry and you'll tell me this? And then when she got back to me, she offered a room right next door (I thought there's no availability?)