Holiday Inn Express And Suites Chico, an IHG Hotel

Great place for family

As a newer property, the hotel was nice, clean, and everything looked it. The room had a nice set up - we had a 2 Queen suite with a sleeper sofa that slept our family of 6 comfortably. I liked the small touches like actually hand soap in the bathroom, and nice soaps in the shower. The hot breakfast was good and my children all approved! Hotel pool area smelled a little like a highschool locker room though... needs some airing out, but otherwise was adequate. Wish there was a hot tub though!

The staff is friendly. Property is clean. My kids love the breakfast selection. You have an option to have a grab and go goodie bag.

The front desk ladies were both quiet miserable and rude. We arrived around 930 kinda late i guess and the tv didnt work so i asked for help she said shed come checknit out after 45 minutes inwent sown stairs to ask and she wash playing with friend and was like oh intotally forgot...thise whontravel w children knownits kinda important to wind down in the evening ...so my kids were very bouncy at this time after a 6 hour drive and 45 and shesaid she was going to switch rooms and would bring us the keys..suprise surprise shenforgotncuz she was playing w friend again....she dis finallybaround 1130 get us to a new room....skip to next mornig breakfast was great fella at desk nice then shift change mybcard gets charged and 100 for what i am wondering so i call amd ask..the girlnat front desk accussed me of being a theft for why not completely clear so i go back to hotel to speak to manager...not one on duty butnthe desk girl cut me off every times i tries tonask a question or give my side of story....needless to say i left in tears but here 4 days later they finally gave me my money back so i guess they discovered they were wrong. I would not stay again.

My child likes liked the pool. Breakfast was very good and the pancake machine was super cool

My kids were so excited about an indoor pool.

It was awesome, the kids didn't want to leave. We used the pool and the gym too. It was great, can't wait to go back.