SpringHill Suites Tempe at Arizona Mills Mall

I booked a room for 5 people for 2 beds and a pull out couch. I was told because the property was over sold on double beds we had to have a king bed. I explained we had 3 kids who are not related of which 1 was a girl and 2 boys and this put us in a very uncomfortable situation.

Good place for family

My kids enjoyed the pool.

There was nothing wrong with the property. That was all fine. The ONLY reason I had booked this room was for a very early shuttle to the Mesa-Gateway Airport. THE ONLY REASON!! At the time of the booking (5 months prior) I had talked to their customer service and explained that I NEEDED a shuttle for my 2 daughters and 2 grand-children (8yrs and 7months) at 4:30am. I as told that would be no problem and was assured it would be available. I was adament about this.Upon arriving the lady at the front desk told me that their shuttle services had been done away with several months ago. WHAT!!!! Not even a message was sent to me. Nothing!! This was the ONLY reason for the stay there. Mad was not a word that would describe my total frustration. Will never stay with this company again.

all the staff, River and Elizabeth especially, were super helpful and friendly! Both are a great asset to the Marriot family, I wish them well in their careers!

nice clean place to stay with a family of 5

The lady at the front desk was so helpful and polite. The room was spacious and clean. We were taqveling with our kids and felt safe. We would stay here again!

I had a family catch up with my daughter and granddaughter. I spent five nights in a one bed suite before moving into a two bed suite with my family. My first room was immaculate and all that I required. The second room was designed for a disabled guests. The room was not quite the standard of the first but clean, well appointed and it served our requirements. The staff were great and the service we received was excellent.The reception staff were friendly, helpful and prompt with any request we made. I would particularly point out the service from the hotel transport driver, Vince and the breakfast lady, Peg, both of which went to extra lengths to look after us. Their friendliness and helpfulness was much appreciated. The pool was a life saver re my granddaughter and a great outdoors space. I would have liked to see the seating area under the covered area cleaned and suitable for use for those of us that struggle with the Airizona heat.

One night stay to pick up family member next day at airport. Close to Airport (less than 10 minutes) and close to a lot of restaurants. Safe neighborhood. Large room, desk, refrigerator, microwave, king bed, pull-out couch and large bathroom. Absolutely no complaints. Did not eat breakfast but it looked good. I would stay here again.

The front desk was accommodating and quick to answer questions, and the shuttle driver was helpful and talkative. Breakfast in the morning had hot and cold items and some good options. The room however was disappointing. Strange room layout, couch felt dirty, desk lamp was missing, room had poor lighting and felt dark even with all lights turned on, pool area was dirty with trash on the ground. We went for a swim at night and there were no pool lights at all. There were cleaning supplies left in the room, the tub had no drain stopper, and the area around the hotel was unsafe to walk at night (the front desk advised me to not walk 2 blocks to the pharmacy at 8 pm). Didn't feel safe staying here with my family and despite the helpful hotel staff, we won't be returning.