JW Marriott Phoenix Desert Ridge Resort & Spa

Always a great ambiance at this resort! The water slides were an absolute blast both for the kids and adults.

Great experience. Beautiful grounds and wonderful fun water park/ swim amenities. Always great to have luxury experience that is also family friendly

My family of 4 had a great time!

Here's a refined version of your review: --- The location is exceptional and the pool renovation was impressive. We paid over $1,000 for a suite for the evening, where the check-in, valet, and bell services were all exemplary. However, the service left much to be desired. For Mother's Day, we rented a cabana at over $1,000, which did not include any food or beverages. It took our server 45 minutes to greet us, and our initial food and drink orders did not arrive until 90 minutes after we were seated. Our server checked in infrequently, about once every 45 minutes to an hour, compelling us to often fetch our own drinks at the pool bar or rely on pool staff to take our orders on their phones. It was evident our waitress was overwhelmed, managing all the cabanas and chairs in our area by herself—a clear oversight in management’s staffing. Dining at the Asian fusion restaurant that evening proved mediocre. The food was average, and the service was lackluster. We ordered a kid's steak plate along with our main courses, but the child's meal arrived 25 minutes after the other entrees and was undercooked and tough. We chose to simply ask for the bill and leave. Despite its potential and renowned name, we found this property overpriced and underwhelming in service quality. Unfortunately, we will not be returning.

Lovely service! Clean rooms, Amazing restaurant options! Overall great experience! Perfect for families.

The property is beautiful with many options for families. On the other hand, housekeeping needs to be much better in 5 start resorts. We stayed here for 8 days and the housekeeping was dismal. The food is excellent ! The staff is very friendly and courteous.

We did 2 1-night stays as a stopover from San Diego to Sedona. The 1st day we stayed it was wonderful. The property had a lot of activities for kids. Very family friendly. We really enjoyed Tia Carmens and dined at the restaurant on both separate stays. The ambience was beautiful and the staff was amazing! However, when we ordered breakfast for room service on the 1st stay, the food was not cooked to our preference and was very cold. The man who delivered our food was very rude and seemed irritated he even had to deliver food to us. The 2nd day we stayed at the property and checked in, the room was smelly and hot. The AC was not turned on and the room wasn’t that clean.

Greta stay, wish there were more options for classic family dining on the resort

Great hotel, amenities and tons of things to do for the family

We had our family vacation (mom dad 2 five year old boys) & have nothing but incredible things to say. Great family friendly amenities without sacrificing quality. Customer service was top notch. The executive suite was very nice and spacious. Would certainly come back again!