Best Western Space Age Lodge

My family had an overnight stay because we heard good things about the hotel but we were really, really disappointed at the customer service and the room. When I walked into the check in area the clerk(Michael) took about 3 minutes to acknowledge me, although there was no one else there. He did not look up, say hello or smile!! He shoved a piece of paper at me and said sign and date, gave me the room key and that was it……all this without looking at me or saying anything else, I was too tired to argue or look for another hotel as it was late so we just stayed. Upon entering the room, it looked okay but about 10 minutes later my 10 year old granddaughter started screaming because she saw a bug crawling on the floor. When we started looking closely at the floor there were bugs everywhere. We killed as many as we could but I think they kept crawling underneath the door. My poor granddaughter was so scared to go to sleep. There was hair on the bathroom floor and the bathtub was very slow to drain, taking 3 showers had the tub almost overflowing. After a restless night, we checked out as soon as the sun was up. We were so disappointed at everything overall. This is a hotel that will never see our business again and as far as the night clerk, he should be fired. My assumption is he was extremely unprofessional and rude. Could it be because my skin was brown and his was not……..100 percent YES! We would like a refund for this stay! Suzanne Adams

We booked a little weekend retreat to get away from everything and do some computer work and was totally not expecting what we got!! This was the cleanest, best smelling, nicest staffed Hotel I have been to in a LONG time. The cleanliness of the room, was smelt as soon as you stepped foot through the door. The staff was consistently cleaning the grounds and there was no trash around, The pool area was immaculate! Water was nice and clean, jacuzzi was well kept, everything functioned and worked, and the bed. Let me tell you about the comfort level of the bed!!! I slept like a baby, not to firm, not too soft, with perfect amount of plush pillows. A/C unit worked well. No upstairs units. and parked right in front of my hotel room without any issues. Close by is a Tesla Charger as well for EV charging. The staff was always available, and so nice. Anything you need they are right there and on top of it. With a smile!! They give you a coupon to dine in for breakfast everyday with your stay also! The food was amazing, we had breakfast and dinner as well. Kids loved the pool, overall EXTREAMLY impressed with my stay. Was blown away! Thanks Gila Bend Best Western Space Age Hotel for your great hospitality!!