Holiday Inn Phoenix - Chandler, an IHG Hotel

Wished that the hot tub was hot not cold. After a long day of begging out and about I would've loved to end my days relaxing in the hot tub while the kiddos enjoyed the pool, but it was too cold couldn't even relax in the hot tub.

Was traveling with my family have an infant daughter and the refrigerator that is provided in room was not cold/did not get cold and we needed to store medication. They did end up moving us rooms after complaining but this was hours after checking in and needing to keep medication refrigerated!

We were in town for our son’s ASU graduation. We needed some place between the venue and family and this location was perfect. It was quiet and clean in a safe neighborhood.

It is a great property for families.

we always get great service at this hotel. We stay here every time we visit our kids and grand kids. peeps are always helpful and very friendly. Highly reccomend this place

Needed a hotel for a quick overnight because of the timing of my flights & family lives nearby. Wonderfully clean lobby with a cute treat receptacle for dogs! Lovely staff. Room a little more dated than other hotels I've stayed in recently, but very clean and large! Also, a personal fan of the bath products they've decided to stock in room.

We checked in to our room at 4pm on a Friday. The room did not smell very good when we entered it, but we chose not to complain. We decided to go to the hotel's hot tub that night; however, the hot tub water was very cold as the system that makes the water warm was not functioning. We then decided to head back to our room but our hotel cards kept getting de-maginitized and we had to swap them out a couple of times at the front desk. On Sunday morning right before we checked out, we received a print out that was placed under our hotel room door stating that we were charged $400 for a smoking fee. No one in my family smokes so I spoke with the front desk person about it. They said they did not understand how the system works, but that they would have the general manager contact me regarding that fee. I called the following day to follow up on this unexplained fee, but the manager was not available. I called the next day and spoke with the manager who told me they were going to escalate it to their boss and would have them call me. I followed up the next day and they said they would be calling me and that it would probably be faster if I reported that charge with my bank which seemed a little strange to me since they knew the charge came from the hotel itself. It has been over 2 weeks since this happened and have yet to hear back from the hotel regarding this $400 fee. I was forced to reach out to my bank regarding the fee. I will NEVER return to this hotel. Terrible service.